Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Languages
Timeline
Hi, I’m

Million Dinku

Abu Dhabi
Million Dinku

Summary

Support the team in all tasks to the efficient operation of the store; provide prompt and courteous services to customers to maximize; sales, customer service and to promote the company's image of quality and professionalism

Overview

16
years of professional experience

Work history

Dubai Holding (ZARA)

Senior Cashier
06.2020 - 12.2024

Job overview

  • Greet every customer with a smile and inquire about store experience
  • Communicate customers request to the management
  • Take a tally of the funds in the cash register when required during the shift and produce transaction report
  • Answer customers' questions and provide information on procedures or policies
  • Handle exchanges and refunds in a quick efficient manner
  • Generate and maintain trackers of all kinds of vouchers from the future reference
  • Ensure that each customer transitions are processed accurately and in a time efficient manner
  • Manage bank deposit activities and make sure that cash is counted accurately at the end of each shift
  • Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are managed immediately
  • Identify and correct cash register errors and take measures to ensure that further errors do not happen
  • Maintain and update daily monthly and yearly accounts spreadsheets

Dubai Holding (ZARA)
Abu Dhabi , United Arab Emirates

Sales Associate
01.2015 - 06.2020

Job overview

  • Maximize sales and customer service maintain merchandise display, record all transactions on occasionally relieve manager from his/her responsibilities
  • Practice professional salesmanship within the guidelines of store policy and department procedures to achieve maximum sales and provide the highest level of customer satisfaction
  • Ensure that special orders are handled efficiently
  • Maintain a neat, organized and well-stocked merchandise area
  • Ensure that merchandise is properly ticketed and attractively displayed
  • Communicate stock replenishment needs to store manager
  • Aware of and implement store policies and procedures
  • Responsible for accuracy of sales bill completion
  • Assist in training employees in product knowledge visual presentation sales techniques and administration
  • Confirm to the company dress code and present an image that is consistent with the company standard
  • Support the manager in all the essential duties necessary for the efficient operation
  • Keep the checkout area clean and orderly
  • Ensure each customer receives outstanding service by providing a friendly environment

Alshaya Group (Victoria Secret)

Sales Associate
01.2013 - 01.2014

Job overview

  • Ensure each customer receives outstanding service by providing a friendly environment
  • Maintain an awareness of all promotions and advertisements
  • Assist in floor moves, merchandising, display maintenance
  • Assist in processing and refill merchandise and monitoring floor stock
  • Aid customers in locating merchandise
  • Assist in ringing up sales at registers
  • Assist in completing price changes within the department
  • Participate in year-end inventory and cycle counts

EDNA MALL

Senior Sales Associate
01.2009 - 01.2012

Job overview

  • Planning product ranges and preparing sales and stock plans in conjunction with buyers
  • Liaising with buyers, analysts, stores, suppliers and distributors
  • Maintaining a comprehensive library of appropriate data
  • Working closely with visual display staff and department heads to decide how goods should be displayed to maximize customer interest and sales
  • Producing layout plans for stores
  • Planning budgets & presenting sales forecasts and figures for new ranges
  • Controlling stock levels based on forecasts for the season
  • Gathering information on customers' reactions to products
  • Analyzing previous season's sales and reporting on the current season's lines
  • Making financial presentations to senior managers
  • Accompanying buyers on visits to manufacturers to appreciate production processes
  • Meeting with suppliers and managing the distribution of stock, by negotiating cost prices, ordering stock, agreeing timescales and delivery dates, and completing the necessary paperwork
  • Identifying production and supply difficulties and dealing with any problems or delays as they arise
  • Managing, training and supervising junior staff

Education

School of tomorrow
Addis Ababa

High school Certificate

Skills

  • Self-Motivated with Excellent Communication and Interpersonal Skills
  • Flexible, Hard Working, Result Oriented and Energetic
  • Ability to handle multi-tasks, willing to assume responsibility and an effective team player
  • Dedicated with inner drive to succeed and accomplish goals
  • Willingness to work in a team and interact in the Organization
  • Pleasant personality with outstanding customer service

Personal Information

  • Citizenship: Ethiopian
  • Date of birth: 05/17/86
  • Visa status: Residence visa

Custom

  • Advertising & Media
  • Marketing & Communication
  • Microsoft package (word, excel and powerpoint)

Languages

English
Upper intermediate
B2

Timeline

Senior Cashier

Dubai Holding (ZARA)
06.2020 - 12.2024

Sales Associate

Dubai Holding (ZARA)
01.2015 - 06.2020

Sales Associate

Alshaya Group (Victoria Secret)
01.2013 - 01.2014

Senior Sales Associate

EDNA MALL
01.2009 - 01.2012

School of tomorrow

High school Certificate

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Million Dinku