Hi, I’m
Million Dinku
Abu Dhabi
Summary
Support the team in all tasks to the efficient operation of the store; provide prompt and courteous services to customers to maximize; sales, customer service and to promote the company's image of quality and professionalism
Overview
16
years of professional experience
Work history
Dubai Holding (ZARA)
Senior Cashier
2020.06 - 2024.12 (4 education.years_Label & 6 education.months_Label)
Job overview
- Greet every customer with a smile and inquire about store experience
- Communicate customers request to the management
- Take a tally of the funds in the cash register when required during the shift and produce transaction report
- Answer customers' questions and provide information on procedures or policies
- Handle exchanges and refunds in a quick efficient manner
- Generate and maintain trackers of all kinds of vouchers from the future reference
- Ensure that each customer transitions are processed accurately and in a time efficient manner
- Manage bank deposit activities and make sure that cash is counted accurately at the end of each shift
- Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are managed immediately
- Identify and correct cash register errors and take measures to ensure that further errors do not happen
- Maintain and update daily monthly and yearly accounts spreadsheets
Dubai Holding (ZARA)Abu Dhabi , United Arab Emirates
Sales Associate
2015.01 - 2020.06 (5 education.years_Label & 5 education.months_Label)
Job overview
- Maximize sales and customer service maintain merchandise display, record all transactions on occasionally relieve manager from his/her responsibilities
- Practice professional salesmanship within the guidelines of store policy and department procedures to achieve maximum sales and provide the highest level of customer satisfaction
- Ensure that special orders are handled efficiently
- Maintain a neat, organized and well-stocked merchandise area
- Ensure that merchandise is properly ticketed and attractively displayed
- Communicate stock replenishment needs to store manager
- Aware of and implement store policies and procedures
- Responsible for accuracy of sales bill completion
- Assist in training employees in product knowledge visual presentation sales techniques and administration
- Confirm to the company dress code and present an image that is consistent with the company standard
- Support the manager in all the essential duties necessary for the efficient operation
- Keep the checkout area clean and orderly
- Ensure each customer receives outstanding service by providing a friendly environment
Alshaya Group (Victoria Secret)
Sales Associate
2013.01 - 2014.01 (1 education.year_Label)
Job overview
- Ensure each customer receives outstanding service by providing a friendly environment
- Maintain an awareness of all promotions and advertisements
- Assist in floor moves, merchandising, display maintenance
- Assist in processing and refill merchandise and monitoring floor stock
- Aid customers in locating merchandise
- Assist in ringing up sales at registers
- Assist in completing price changes within the department
- Participate in year-end inventory and cycle counts
EDNA MALL
Senior Sales Associate
2009.01 - 2012.01 (3 education.years_Label)
Job overview
- Planning product ranges and preparing sales and stock plans in conjunction with buyers
- Liaising with buyers, analysts, stores, suppliers and distributors
- Maintaining a comprehensive library of appropriate data
- Working closely with visual display staff and department heads to decide how goods should be displayed to maximize customer interest and sales
- Producing layout plans for stores
- Planning budgets & presenting sales forecasts and figures for new ranges
- Controlling stock levels based on forecasts for the season
- Gathering information on customers' reactions to products
- Analyzing previous season's sales and reporting on the current season's lines
- Making financial presentations to senior managers
- Accompanying buyers on visits to manufacturers to appreciate production processes
- Meeting with suppliers and managing the distribution of stock, by negotiating cost prices, ordering stock, agreeing timescales and delivery dates, and completing the necessary paperwork
- Identifying production and supply difficulties and dealing with any problems or delays as they arise
- Managing, training and supervising junior staff
Education
School of tomorrowAddis Ababa
High school Certificate
Skills
- Self-Motivated with Excellent Communication and Interpersonal Skills
- Flexible, Hard Working, Result Oriented and Energetic
- Ability to handle multi-tasks, willing to assume responsibility and an effective team player
- Dedicated with inner drive to succeed and accomplish goals
- Willingness to work in a team and interact in the Organization
- Pleasant personality with outstanding customer service
Personal Information
- Citizenship: Ethiopian
- Date of birth: 05/17/86
- Visa status: Residence visa
Custom
- Advertising & Media
- Marketing & Communication
- Microsoft package (word, excel and powerpoint)
Languages
English
Upper intermediate
B2
Timeline
Senior Cashier
Dubai Holding (ZARA)
2020.06 - 2024.12 (4 education.years_Label & 6 education.months_Label)
Sales Associate
Dubai Holding (ZARA)
2015.01 - 2020.06 (5 education.years_Label & 5 education.months_Label)
Sales Associate
Alshaya Group (Victoria Secret)
2013.01 - 2014.01 (1 education.year_Label)
Senior Sales Associate
EDNA MALL
2009.01 - 2012.01 (3 education.years_Label)
School of tomorrow
High school Certificate