Mina Haleem

• Conducted thorough product presentations, ensuring customers understood features, benefits, and value propositions for informed decision making.
• Maximized revenue by upselling additional products, services, or extended warranties to customers during sales process.
• Increased customer satisfaction by providing personalized consultations and tailored product recommendations.
• Delivered exceptional customer service throughout entire sales process to ensure repeat business and positive referrals from satisfied clients.
• Streamlined sales processes for increased efficiency by implementing CRM tools and tracking systems for better organization and reporting capabilities.
• Expanded clientele base by cultivating strategic partnerships within local community or relevant industries.
• Developed a strong pipeline of potential clients through diligent prospecting and networking efforts.
• Enhanced sales performance by attending training sessions, conferences, workshops, and staying updated on industry news.
• Achieved high client retention rates with exceptional relationship-building and follow-up strategies.
• Spearheaded promotional campaigns to generate leads that ultimately resulted in successful conversions into loyal customers.
• Boosted sales performance by identifying potential clients and initiating contact through cold calls, emails, and in-person visits.
• Seamlessly coordinated post-sale support services for seamless customer transitions into aftercare programs or additional purchases.
• Implemented creative solutions in response to unique challenges faced during sales cycle.
• Met or exceeded quarterly targets consistently with aggressive goal-setting and disciplined time management techniques.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Built customer loyalty and retention by delivering excellent purchasing experiences.
• Provided exceptional services and pleasant purchase experiences to retail customers.
• Succeeded to gain loyalty and trust of two VVIP customers Mr. Clark PRESIDENT OF EMIRATES AIRLINES and Mr. Kabir Mulchandani CREATER AND FOUNDER OF " THE FIVE BRAND"
• Maintained to close B2B with corporate accounts as below.

1- FEDERAL NATIONAL COUNCIL.

2- MALWAN STAR GENERAL TRADING L.L.C.

3- MINATO GOODS WHOLESALERS.

4- AGRICULTURAL PROJECTS INTERNATIONAL FZE.

5- FORTUNE ATRIUM HOTEL L.L.C.

6- MEZYAN COMMERCIAL BROKERAGE L.L.C.

7- BE V I P RENT A CAR L.L.C.

• Looking forward to generating more corporate leads to create more profit for my company and increase sales numbers within my team.

• Contributed to the development of sales collateral and presentations that effectively communicated the value proposition of products and services, enhancing client understanding and buying.
• Managed a portfolio of corporate accounts, fostering long-term partnerships and promoting customer loyalty.
• Collaborated with cross-functional teams to develop and implement account management strategies for optimal results.
• Expanded market share by identifying new business opportunities and engaging in strategic negotiations with potential clients.
• Enhanced client satisfaction by consistently meeting and exceeding sales targets and providing exceptional customer service.
• Conducted regular account reviews, ensuring alignment with client objectives and addressing any challenges proactively.
• Developed strong relationships with key clients, leading to increased revenue and repeat business.
• Ensured accurate forecasting by maintaining up-to-date records of sales activities and client interactions in CRM systems.
• Retained a high percentage of existing accounts through proactive relationship management efforts and excellent customer support services.
• Streamlined internal processes for improved efficiency, facilitating timely responses to client inquiries and concerns.
• Provided comprehensive reporting on account performance indicators to senior leadership for informed decision-making processes.
• Analyzed sales data to identify trends and areas for improvement, implementing targeted action plans for enhanced performance.
• Established profitable partnerships in Limousine and Rent A Car sector to grow corporate account base.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Negotiated prices, terms of sales and service agreements.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Informed customers of promotions to increase sales productivity and volume.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Some of my important Accounts:

1- Red Sea Rent A Car.

2- Drive Us Rent A Car.

3- Rent the Best.

4- Hero Rent A Car.

• Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
• Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
• Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
• Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
• Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
• Expanded market share with strategic territory planning and targeted prospecting.
• Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
• Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
• Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
• Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

• Responsible for sales territory and manages it in professional manner.
• Establishes and maintains personal and lifelong contact and relationship with customer, thus achieving high customer satisfaction and keeping them loyal to brand.
• Provides customer information and solutions on product and services to meet their needs and desires.
• Meets sales targets with high customer service standards.
• Perform dynamic demonstration/test drive with planned route and professionalism.
• Plans follow up after vehicle delivery (48 hours - 30 days - 90 days).
• Promotes company's activities in relation to new product launch, car sales campaign and service campaign.
• Continuous maintenance of customer relationship by regular contacts to customers, invitation to customers to events, mailing of Mercedes-Benz magazine, offer of assistance (eg. Service Bookings).
• Assists in preparing annual sales forecast, budget and breakdown.
• Delivers accurate and timely information and reports to Branch Manager on sales quotas.
• Tracks, analyses and reports sales results, both sell-in and sell-through; creates sell-through analyses to improve response times in achieving seasonal sales goals.
• Assists in reporting field perspective to Management related to future company strategy, product needs and customer feedback, including SWOT analysis and customer expectations.
• Conduct monthly follow up and reminders phone calls with customers for insurance renewal.
• Argumentation focused on customer benefits and not on price (value of money).
• Responsible on sales of boutique items.
• Responsible for Sales Operation and improvements to insure profitable revenue growth.
• Responsible for showroom management.
• Responsible for Sales Admin.

• Open new account with cooperates and handling fraud team and activation to activate their accounts on time.
• Enlarging market share in Red Sea area.
• Handled suspended accounts through communication with customers and resolving their issues.
• Data solution distribution amongst customers in red sea area due to ADSL issue.
• Voice tariffs mix and delivering new promos and best service ever to achieve customer satisfaction
• In 2015 I have been promoted to Senior Account Manager in Red sea area and was responsible for more than 5 villages near Hurghada
• Took responsibility of Sharm El Sheikh to enlarge market share between competitors, and took responsibility of large accounts ex “ Hotels, resorts, large companies”

• Orders analysis in terms of booking parameters.
• Financial analysis of Cisco booking revenue.
• Leading the ordering and booking skill/queue.
• Distributing the created cases for handling the Cisco partners’ orders amongst the teams.
• Handling Cisco hot escalations received from the client that is over the front liners’ skill to address accordingly to achieve the Cisco standard SLA and deadline.
• Updating daily reports for ageing orders and providing analysis to escalation managers to be up to date with the Entered not Booked orders as per Cisco Policy.
• In contact with all Cisco Internals ex: Account Managers, Customer Service Specialist, and Financial Controllers.
• In direct contact with our Operation Supervisor to provide analysis for our daily operation numbers ex: Cases inflow, Cases Cycle time.
• Deliver trainings to the teams according to the skill.
• Conduct daily briefings to deliver new updates in processes.
• Responsible for any technical issue come up in Cisco Tools.
• Follow up with the Global Processes Managers for any updates in the processes.
• On the 13th of July 2010 I have been promoted to a Senior Cisco Escalations Commit Lead.
• Received 4 Certificates for performance and loyalty from Cisco and Xceed .
• I was assigned to act as a team manager responsible of 12 front line agents.

• Resolving technical issues for the customer for their xbox consoles.
• Handling customer complaints, and directing them to the respective teams.
• Handling more than 100 calls per day.
• Monitored systems in operation and input commands to troubleshoot areas.
• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.
• Identified and solved technical issues using variety of diagnostic tools and tactics.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.