Mitchell Lyn Panday

• Welcoming patients, verifying their identity, and guiding them through intake forms.
• Scheduling, rescheduling, and confirming appointments using WhatsApp or emails (if needed) to optimize the calendar.
• Managing high volumes of phone calls, triaging inquiries, and relaying urgent messages to clinical teams.
• Providing directions or wait-time updates.
• Updating and maintaining Electronic Health Records (EHR) with 100% accuracy to support clinical decision-making.
• Insurance Applications through Emails or by filling up the reimbursement form
• Invoicing, collecting co-pays, processing secure payments, and handling basic billing inquiries.
• Notifying medical staff when patients arrive and coordinating with the Prosthetist Orthotist (CPO) to manage patient flow.
• Ensuring the reception and waiting areas remain clean, professional, and welcoming.
• The ability to remain calm and kind when dealing with patients who may be in pain or distressed.
• Multitasking: Handling phone calls, in-person check-ins, and data entry simultaneously without losing focus.
• Technical Literacy: Proficiency in Microsoft Office
• Basic understanding of healthcare terms to accurately direct calls and record patient histories.

• Handling mails for the day-to-day basis. Create and maintain customer' information / folders as per their needs.

• Prepare orders to the supplier as per instrument requirements of the customers.

• Prepare Tax Invoice, Delivery Note / Packing List, Certificates (Calibration & MTC).

• Monitor stocks of office supplies. Prepare quarterly reports for VAT filing and other duties assigned by the superior.

Acts as in-charge for the College of Information Technology Education, Senior High School and Graduate Program Section of the department

• Evaluates records of the students’

• Preserves and maintains integrity, accuracy and confidentiality of students’ records;

• Reconstructs, up-dates and evaluates inactive students’ records;

• Examines, requests and files students’ credentials;

• Checks the following documents before releasing to inactive (2000 downwards) students/graduates and the College of Business Education graduates;

➢ Official Transcript of Records, Diplomas, Certifications (graduation, earned units, attendance, cross-enrollment), Course Descriptions, Transfer Credentials/ True Copy of Grades, Certifications, Authentication & Verification (CAV)

Act as supplies & control officer of the department

• Prepares inventory reports of office supplies & equipment’s, disposal notice

• Prepares reports of departments expenses

• Prepares quarterly report of inputs & outputs of the section.

Other Functions:

• Implements the school’s Quality Policy (ISO requirement) and 5S Program in every area of responsibility;

• Takes responsibility in taking care of the equipment and fixtures assigned within the area of responsibility (e.g. computer and printer)

• Performs other functions as may be assigned by the supervisor.

• Acts as in-charge in receiving applications and processing of documents in the department

• Responsible for controlling, numbering, sorting and retrieval of documents

• Preserves and maintains integrity, accuracy and confidentiality of students’ records

• Examines, requests and files students’ credentials

• Daily communicate with different type of people

• Maintain office filling and storage system

• Assist students in locating the books
• Follow the basic of good customer service
• Managed library resources for optimal utilisation.
• Update borrowers records
• Sorted and arranged books by category in shelves.