Moamen Khamis
Dubai
Summary
Results-driven sales professional with proven expertise in team building, project management, and fostering strong collaborative relationships. Adept at engaging diverse personalities to achieve outstanding results, consistently exceeding targets through strategic relationship development and effective communication. A dedicated team player committed to delivering impressive business outcomes.
Overview
7
7
years of professional experience
Work History
Guest Relations Officer
Frank Porter
05.2023 - Current
- Greeted guests warmly upon arrival, providing a personalised check-in experience to promote satisfaction.
- Managed guest inquiries via phone, email, and in person, ensuring prompt and accurate information on hotel services and local attractions to enhance guest experience.
- Developed and maintained strong professional relationships with regular guests, recognising their preferences for personalised service.
- Monitored guest feedback through surveys and online reviews, identifying trends and implementing service improvements to elevate guest satisfaction.
- Led VIP guest tours, showcasing hotel facilities and services to encourage upgrades and repeat visits.
- Handled emergency situations with discretion and professionalism, coordinating effectively with security and local authorities to ensure guest safety and well-being.
Driver
Pizza Hut
05.2020 - 04.2023
- Practised safe driving consistently while operating vehicles to ensure road safety.
- Conducted daily vehicle inspections to uphold safety standards and addressed necessary repairs promptly.
- Maintained vehicle in optimum condition for safety and reliability.
- Collected and delivered goods and materials efficiently to meet customer timelines.
Team Member
Pizza Hut
01.2019 - 04.2020
- Took orders and tailored suggestions to align with guest tastes and preferences.
- Maintained cleanliness and organisation of customer and food preparation areas to uphold appearance and quality standards.
- Learned required tasks swiftly to enhance overall team performance.
Education
Bachelor of social - Social work graduation
Alexandrine University
Egypt01-2017
Skills
- Front desk operations
- Reservation systems
- Customer Service
- Feedback analysis
- Emergency coordination
- Conflict resolution
- Relationship management
- Technical reporting
Languages
Arabic
English
Custom Section
LIGHT VEHICLE
Timeline
Guest Relations Officer
Frank Porter
05.2023 - Current
Driver
Pizza Hut
05.2020 - 04.2023
Team Member
Pizza Hut
01.2019 - 04.2020
Bachelor of social - Social work graduation
Alexandrine University