HAMOOD THABIT MOHAMMED
Dubai
Summary
A dedicated professional with a strong ability to handle stress and work pressure, offering high-quality customer service and expertise in first aid. Known for flexibility and adept at solving problems, with specialised knowledge as a traffic offenders expert. Committed to leveraging skills in challenging environments while pursuing opportunities for career advancement.
Overview
18
18
years of professional experience
Work history
SENIOR SUPERVISOR
Dubai Roads And Transport Authority
Dubai
2007.11 - 2026.02
- Managed daily team operations to ensure ongoing productivity and adherence to quality standards
- Collaborated with management to develop and refine operational procedures, promoting efficiency and consistency
- Supervised and mentored team members to support performance improvement and professional growth
- Monitored key performance indicators and prepared detailed reports for senior leadership review
- Addressed and resolved escalated issues promptly to uphold client satisfaction and maintain team effectiveness
- Led regular team meetings to communicate organizational goals, provide updates, and address concerns
- Fulfil customers requests regarding bus timing and directions
- Control and register the findings and help people find their belongings
- Bus drivers training
- Roads drivers training during the events
- Participating in the main events in the country like Dubai Expo 2020, GITEX Global, Gulfood, Emergency team member during the pandemic COVID 19, Cope 28
- Prepare daily reports
- Suggest new ideas to improve work efficiency Customer service
- Preparing and organizing main events in Dubai such as New Years celebrations and the main exhibitions
Education
HIGH SCHOOL DIPLOMA -
DubaiSkills
- Handling stress and work pressure
- Flexible
- High quality customer service
- First Aid expert
- Traffic offenders expert
- Problems solve
LANGUAGES
Arabic
English
Urdu
PERSONAL DETAILS
- Date of birth: 01 Jun 1980
- Nationality: Yemen
- Marital status: Married
DRIVING LICENSE
- Driving license category
- UAE heavy and light bus and vehicles driving license
COURSES
- CUSTOMER SERVICE
- Cope 28
- Prepare daily reports
- Suggest new ideas to improve work efficiency
- Customer service
- Preparing and organizing main events in Dubai such as New Years celebrations and the main exhibitions
- CUSTOMER HAPPINESS
- FIRST AID
- CROWDS MANAGEMENT
Timeline
SENIOR SUPERVISOR
Dubai Roads And Transport Authority
2007.11 - 2026.02