A dedicated professional with a strong ability to handle stress and work pressure, offering high-quality customer service and expertise in first aid. Known for flexibility and adept at solving problems, with specialised knowledge as a traffic offenders expert. Committed to leveraging skills in challenging environments while pursuing opportunities for career advancement.
Overview
18
18
years of professional experience
Work history
SENIOR SUPERVISOR
Dubai Roads And Transport Authority
Dubai
2007.11 - 2026.02
Managed daily team operations to ensure ongoing productivity and adherence to quality standards
Collaborated with management to develop and refine operational procedures, promoting efficiency and consistency
Supervised and mentored team members to support performance improvement and professional growth
Monitored key performance indicators and prepared detailed reports for senior leadership review
Addressed and resolved escalated issues promptly to uphold client satisfaction and maintain team effectiveness
Led regular team meetings to communicate organizational goals, provide updates, and address concerns
Fulfil customers requests regarding bus timing and directions
Control and register the findings and help people find their belongings
Bus drivers training
Roads drivers training during the events
Participating in the main events in the country like Dubai Expo 2020, GITEX Global, Gulfood, Emergency team member during the pandemic COVID 19, Cope 28
Prepare daily reports
Suggest new ideas to improve work efficiency Customer service
Preparing and organizing main events in Dubai such as New Years celebrations and the main exhibitions
Education
HIGH SCHOOL DIPLOMA -
Dubai
Skills
Handling stress and work pressure
Flexible
High quality customer service
First Aid expert
Traffic offenders expert
Problems solve
LANGUAGES
Arabic
English
Urdu
PERSONAL DETAILS
Date of birth: 01 Jun 1980
Nationality: Yemen
Marital status: Married
DRIVING LICENSE
Driving license category
UAE heavy and light bus and vehicles driving license
COURSES
CUSTOMER SERVICE
Cope 28
Prepare daily reports
Suggest new ideas to improve work efficiency
Customer service
Preparing and organizing main events in Dubai such as New Years celebrations and the main exhibitions