Mohab Arafaa Mohamed
Dubai -meydan
Overview
8
8
years of professional experience
Work History
Sales Supervisor
Telecom Egypt "We"
Cairo
01.2019 - Current
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Attended meetings with current and prospective customers to discuss their business needs.
- Maintained accurate records of all sales activities in the company's CRM system.
- Resolved customer complaints promptly and effectively.
Corporate Customer Service Representative
Vodafone Egypt
Cairo
01.2017 - 01.2019
- Assisted customers with inquiries, complaints and requests related to the company's products or services.
- Provided accurate information about product features, pricing and availability.
- Identified opportunities to improve customer experience through feedback from clients.
- Ensured that all customer service standards were met consistently.
Receptionist
Holidays Express
Cairo
07.2016 - 12.2016
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Education
BACHELOR OF INFORMATION System -
Institute Of Advanced Studies
01.2014
Skills
- Computer Skills
- Word
- Excel
- Power Point
- Access
- Customer Service
- Data Entry
- Customer Relationship Management
Languages
. Arabic native speaker
. English very Good writing and speaking
Timeline
Sales Supervisor
Telecom Egypt "We"
01.2019 - Current
Corporate Customer Service Representative
Vodafone Egypt
01.2017 - 01.2019
Receptionist
Holidays Express
07.2016 - 12.2016
BACHELOR OF INFORMATION System -
Institute Of Advanced Studies