Mohamed Abdelhamid
Senior Solution Architect
Dubai
Summary
I bring over 13 years of hands-on experience in the IT services industry with hands-on experience in integration and middleware support, service automation, cloud management, and implementing and supporting enterprise applications. With significant business and technical domain expertise in the Telecom sector, possess a broad technical knowledge and have developed strong communication and interpersonal skills over the course of the career.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
9
9
Certifications
Work History
Integration and Order Fulfillment Manager
Etisalat E& UAE
10.2016 - Current
- Manage a team of IT service fulfillment L2 support, ensuring effective resolution of technical issues and continuous operational improvement
- Oversee day-to-day operations, troubleshoot application issues, and develop root cause analyses to enhance maintenance and upgrade planning
- Participated in the cloud transformation initiative for Etisalat's mobile applications, migrating applications to Azure OpenShift platform
- Collaborate with sales account managers to manage and resolve technical issues for Etisalat Enterprise and SMB accounts, aiming to maintain and enhance customer satisfaction
- Participate in the Digital Transformation Committee to implement new Etisalat stack with Netcracker Digital Platform, contributing to strategic initiatives for enhanced operational efficiency
- Handle complaint management across IT Integration and Fulfillment Domains (Mobile/Fixed), monitor customer complaints KPIs, and ensure all tickets are resolved within agreed SLA
- Manage Fulfillment application deployments on WebLogic managed servers, ensuring seamless operation and integration
- Automate application deployments via Jenkins pipelines in a production environment, improving efficiency and reducing manual intervention
- Utilize Kibana and Elasticsearch for application logs to improve visibility, troubleshooting, and monitoring of applications
- Design automation jobs to reduce ad-hoc monitoring and improve operational efficiency
- Develop and maintain Grafana dashboards to visualize and monitor KPIs related to order fulfillment
- Conduct disaster recovery testing to ensure data integrity and eliminate possibility of data corruption.
Middleware Support Team Leader
Etisalat E& Egypt
01.2015 - 10.2016
- Managing and maintaining Middleware stack with several types of application/web production servers: Oracle Weblogic, IBM Websphere, JBOSS, Tomcat, Apache, NGINX, OHS and Oracle Identity Management (including Installation, configuration, and App
- Deployments)
- Develop and implement standard processes for installation, maintenance and enhancement of Middleware applications
- Troubleshooting middleware and integration issues to provide resolution and to develop root cause analyses which will support maintenance improvement and upgrade planning
- Managing and runtime administration of TIBCO Business Works (including installation, configuration, setup BusinessWorks domains, and deployment of ESB engines)
- Design Hawk Rule bases to monitor BW processes/system status and all TIBCO Components
- Providing daily support for customer needs and service issues to maintain middleware infrastructure functionality, including 24x7 on call support to ensure application functionality and ensure high availability
- Monitoring the HPSM to resolve customer issues and meet service expectations and make sure that all tickets are solved within the agreed SLA
- Performing system monitoring to ensure system operation health via HP SiteScope, TIBCO Hawk/Administrator, and healthy check scripts
- Performing capacity planning and performance tuning to prevent issues and minimize service disruption.
Senior System Engineer
Hewlett-Packard
07.2010 - 12.2014
- Vodafone DE Account – Infrastructure team
- Perform hands-on work supporting production and non-production Weblogic environments
- Deploy releases in different environments (TST, STG, and PRD)
- Provide ongoing technical support and maintenance of production and non-production systems and for configured services running on primarily various UNIX platforms(Solaris/HP-UX/RHEL)
- Cross-team coordination for resolving production incidents for arcor.de and Vodafone.de environments
- TIBCO Business Works administration and Enterprise Service Bus engines deployments
- Monitor Production Environment Services via Nagios
- Ensure that all incidents and service requests on VF-DE ticketing tool are solved within agreed SLA
- Support online applications, LDAP, Mail backend and SSO services
- Installing Nagios and creating needed alerts to monitor all running services, disk space, memory, and database table space
- Installation and Deployment of Oracle Webcenter Sites on Oracle Weblogic in all Vodafone Global Applications (GA) Environments
- Installing Weblogic, Oracle Database and Oracle Web Tier on ESlabs Environment
- Support offshore team from onsite in Vodafone Germany.
Education
Diploma - UNIX And Middleware
Information Technology Institute (ITI)
Cairo, Egypt 09.2009 - 05.2010
Bachelor of Science - Computer And System Engineering
Ain Shams University
Cairo, Egypt 07.2004 - 07.2009
Skills
Cloud Platforms: Azure, AWS
Automation and Continuous Integration, Continuous Deployment tools: Ansible, Jenkins pipelines, AWS Cloudformation
Containerization and orchestration Technologies: RedHat OpenShift , Docker, Kubernetes, Amazon ECS, Amazon EKS
Platforms: RedHat Enterprise Linux – Solaris – SUSE – AIX
Database Management Systems: Oracle 12c – MYSQL – Amazon Aurora
Monitoring Tools: Nagios, HP SiteScope, Prometheus
Data Visualization: Grafana Dashboards
Programming: Shell scripting – SQL and PL/SQL – Perl scripting
Middleware Administration: Weblogic, Websphere, JBoss, TIBCO Business Works
Project Management: Agile, Scrum
IT Service Management: ITIL V4 Foundation
Certification
AWS Solutions Architect - Associate Certified SAA-C03
Soft Skills
Develop trusting relationships with customers, understanding their business needs and technical challenges.
Excellent Communication and Interpersonal Skills.
Developing and executing strategies to meet client needs and business objectives.
Customer Experience (CX) Management.
Work under pressure with Capability to work efficiently within a group.
Languages
Arabic
English
Timeline
Integration and Order Fulfillment Manager
Etisalat E& UAE
10.2016 - Current
Middleware Support Team Leader
Etisalat E& Egypt
01.2015 - 10.2016
Senior System Engineer
Hewlett-Packard
07.2010 - 12.2014
Diploma - UNIX And Middleware
Information Technology Institute (ITI)
09.2009 - 05.2010
Bachelor of Science - Computer And System Engineering
Ain Shams University
07.2004 - 07.2009
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