ICDL Certificate
Mohamed Ahmed
Flight Attend
Dubai
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Accomplished Flight Attendant offering over 2 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Energetic and multilingual cabin crew member with dynamic interpersonal skills. Poised and efficient and dedicated to team-driven environment. Over 2 years working as part of cabin crew for national airline. Accomplished Flight Attendant offering over 2 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Specialist
NFPC
Dubai
03.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Recorded product or service failure complaints and notified appropriate departments.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Assisted customers with opening accounts and signing up for new services.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Cabin Crew
AirArbia
Sharjah
02.2018 - 08.2020
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Oversaw maintenance of all required equipment and sent it out for required services.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Checked personnel for proper uniforms and safety equipment.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Relayed updates and information to passengers after confirming key details with pilot.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Education
BBA - Marketing Management and Research
City University Collage of Ajman
Ajman 02.2021 - Current
High School Diploma -
Salman Al Farsi School
Sharjah 01.2007 - 06.2017
Skills
Excellent written and oral communication
undefinedAccomplishments
- Effectively mediated issues among other peers, enabling the development of valuable conflict resolution skills.
- Awarded the Employee of the Month prize for handling intense situations with poise and compassion.
- Took on additional crew responsibilities with a positive attitude when other crew members were overwhelmed, which provided valuable on-the-job training in different capacities.
- Displayed a calm demeanor in the most intense situations, which helped boost morale of the entire crew and many passengers.
- Provided noteworthy service to travelers and resolved issues efficiently, resulting in an above-average performance rating.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Software
Microsoft Office
Certification
ICDEL Certificate
Timeline
BBA - Marketing Management and Research
City University Collage of Ajman
02.2021 - Current
Customer Service Specialist
NFPC
03.2020 - Current
ICDEL Certificate
11-2019
Cabin Crew
AirArbia
02.2018 - 08.2020
High School Diploma -
Salman Al Farsi School
01.2007 - 06.2017
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