Mohamed Amin
Dubai
Summary
A reliable, trustworthy and flexible individual who has the relevant F&B experience and qualifications that you are looking for. With wide comprehensive understanding of the food manufacturing industry and of what drives sophisticated contemporary dining.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Outlet Manager
Intercontinental Dubai Festival City
2022.10 - Current
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Jr Assistant outlet Manager
Belgian Beer Cafe - Intercontinental Doha Hotel
2022.04 - 2022.09
- Monitors employees to ensure performance expectations are met
- Assists in supervising daily shift operations
- Supervises restaurant and all related areas in the absence of the Restaurant Manager
- Supervises daily shift operations in absence of Restaurant Manager
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
- Ensures all employees have proper supplies, equipment and uniforms
- Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
Outlet Senior Supervisor
Belgian Beer Cafe - Intercontinental Doha Hotel
2021.11 - 2022.03
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced and high volume environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Outlet Supervisor
Belgian Beer Cafe – Intercontinental Doha Hotel
2019.01 - 2021.10
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Supervised and effectively trained 32 employees to decrease process lags and boost productivity.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Promoted business strategy by implementing improvements based on guest feedback.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Restaurant Captain
Intercontinental Doha Hotel
2018.02 - 2018.12
- Delivered outstanding dining experiences for guests.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Maintained cleanliness of overall dining room.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter
Intercontinental Doha Hotel
2016.01 - 2018.01
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Verified accuracy and quality of orders before delivery.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
Education
Bachelor of tourism and hotels management -
Mansoura University
2012
Skills
- Creative Problem solving
- Time Management
- Customer Service Process Improvement
- Budget Controls
- Service Quality
- Hiring and Onboarding
- High Volume Dining
- Event Management
- Point of Sale (POS)
- Team Training and Development
Certification
HABC Level 2 Award in Food Safety in Catering (QCF)
HABC Level 3 Award in Food Safety in catering (QCF)
Fire Safety Fundamentals and Proper use of Fire Extinguishers
Budgeting - Harvard Manage Mentor
Coaching - Harvard Manage Mentor
Crisis Management - Harvard Manage Mentor
Feedback Essentials - Harvard Manage Mentor
Customer Focus - Harvard Manage Mentor
Career Management - Harvard Manage Mentor
Goal Setting - Harvard Manage Mentor
Ethics At Work - Harvard Manage Mentor
Information security - EMEA
CTH Level 3 Diploma in hospitality Leadership
CTH Level 4 Diploma in hospitality Leadership
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Assistant Outlet Manager
Intercontinental Dubai Festival City
2022.10 - Current
Jr Assistant outlet Manager
Belgian Beer Cafe - Intercontinental Doha Hotel
2022.04 - 2022.09
Outlet Senior Supervisor
Belgian Beer Cafe - Intercontinental Doha Hotel
2021.11 - 2022.03
Outlet Supervisor
Belgian Beer Cafe – Intercontinental Doha Hotel
2019.01 - 2021.10
Restaurant Captain
Intercontinental Doha Hotel
2018.02 - 2018.12
Waiter
Intercontinental Doha Hotel
2016.01 - 2018.01
Bachelor of tourism and hotels management -
Mansoura University
HABC Level 2 Award in Food Safety in Catering (QCF)
HABC Level 3 Award in Food Safety in catering (QCF)
Fire Safety Fundamentals and Proper use of Fire Extinguishers
Budgeting - Harvard Manage Mentor
Coaching - Harvard Manage Mentor
Crisis Management - Harvard Manage Mentor
Feedback Essentials - Harvard Manage Mentor
Customer Focus - Harvard Manage Mentor
Career Management - Harvard Manage Mentor
Goal Setting - Harvard Manage Mentor
Ethics At Work - Harvard Manage Mentor
Information security - EMEA
CTH Level 3 Diploma in hospitality Leadership
CTH Level 4 Diploma in hospitality Leadership
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