Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
Mohamed Elhefny

Mohamed Elhefny

Abu Dhabi

Summary

Bachelor’s degree in Mechanical Engineering with extensive experience in administrative roles, operations, engineering, and customer service. Proven ability to process missions accurately and efficiently while supervising teams and managing sensitive documents. Fluent in English, highly organized, and proactive with strong attention to detail. Committed to contributing skills to support company objectives and enhance team performance.

Overview

11
11
years of professional experience

Work History

Store Supervisor

Limited Garments Clothes L.L.C.
11.2024 - Current
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Led team training initiatives, enhancing staff performance and customer service skills.
  • Implemented inventory management strategies, optimizing stock levels and reducing waste.
  • Fostered a positive store environment through effective team communication and conflict resolution.
  • Enhanced customer experience by addressing feedback and implementing necessary changes promptly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Operations & Maintenance Engineer

AL Fanar Gas Company L.L.C.
07.2020 - 03.2024
  • Diagnosed and repaired gas appliances to ensure operational efficiency and safety compliance.
  • Conducted routine maintenance checks on gas systems, enhancing reliability and performance.
  • Managed complex gas system installations, ensuring adherence to industry standards and regulations.
  • Led troubleshooting efforts for malfunctioning equipment, reducing downtime through effective problem-solving strategies.
  • Implemented preventive maintenance schedules that minimized service interruptions and enhanced customer satisfaction.
  • Enhanced team productivity by providing technical guidance, training, and support to junior engineers.
  • Ensured compliance with regulatory requirements, maintaining accurate documentation and records of all projects and installations.
  • Improved safety standards by conducting thorough risk assessments and implementing corrective measures.

Procurement Officer, Inspector

Kawaser Corner Ceramic Works L.L.C.
03.2019 - 07.2020
  • Researched and updated all required materials needed for firm and partners.
  • Authorizes payment for purchases by forwarding receiving documentation.
  • Obtains purchased items by forwarding orders to suppliers; monitoring and expediting orders.
  • Negotiate, or renegotiate, and administer contracts with suppliers, vendors, and other representatives.

Mechanical Engineer

Al Manhal Engineering Factory L.L.C
05.2018 - 01.2019
  • Designed components for machining, sheet metal fabrication, and injection molding processes.
  • Diagnosed equipment failures and recommended effective maintenance strategies.
  • Developed internal procedures for mechanical verification and product development.
  • Calculated material estimates and labor requirements for manufacturing projects.

Reservation Agent, Sales Executive

Tawfeer Facilities L.L.C
02.2017 - 02.2018
  • Streamlined resolution of customer issues by managing various administrative and service tasks.
  • Promoted retail initiatives and special offers to enhance customer engagement and loyalty.
  • Provided assistance with hotel accommodations, flight bookings, and tailored order requests.
  • Managed high-volume reservation requests efficiently using advanced booking systems.
  • Resolved customer inquiries and issues effectively, enhancing satisfaction ratings.

Organizer and Field Supervisor

Happening Handlers Events L.L.C.
11.2014 - 01.2017
  • Coordinated employee schedules while supervising event-related activities for optimal performance.
  • Executed event planning and design under tight deadlines.
  • Engaged with clients to ascertain needs and maintain satisfaction levels.
  • Managed logistics such as decor, catering, entertainment, transportation, and promotional materials.
  • Monitored adherence to insurance, legal, health, and safety standards.
  • Defined staff requirements and aligned their activities effectively.

Education

Bachelor of Science - Mechanical Engineering

American University of Ras AL Khaimah
Ras Al Khaimah
06.2019

Skills

  • Fast adaptation
  • Strong decision-making abilities
  • Critical analysis
  • Problem-solving expertise
  • Communication proficiency
  • Customer service
  • Staff supervision
  • Operations management
  • Time management
  • Material selection
  • Client relationship development
  • Client relations
  • Data entry
  • Customer support
  • Call handling
  • Call control skills

Languages

Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Additional Information

  • Date of Birth: 02/01/1994
  • Nationality: Egyptian
  • Place of Birth: Abu Dhabi, United Arab Emirates
  • Driving License: Available

Timeline

Store Supervisor

Limited Garments Clothes L.L.C.
11.2024 - Current

Operations & Maintenance Engineer

AL Fanar Gas Company L.L.C.
07.2020 - 03.2024

Procurement Officer, Inspector

Kawaser Corner Ceramic Works L.L.C.
03.2019 - 07.2020

Mechanical Engineer

Al Manhal Engineering Factory L.L.C
05.2018 - 01.2019

Reservation Agent, Sales Executive

Tawfeer Facilities L.L.C
02.2017 - 02.2018

Organizer and Field Supervisor

Happening Handlers Events L.L.C.
11.2014 - 01.2017

Bachelor of Science - Mechanical Engineering

American University of Ras AL Khaimah

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