Mohamed Elhellw
Dubai,UAE
Summary
A highly skilled professional with extensive expertise in PMS Opera systems, In-Gauge platform (TSA) Rooms & F&B upsell interface, and internal communication systems such as HoteSos, RSA, and MSG Box. Demonstrated proficiency in managing overbooking situations and hotel inventory.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
In-charge of the Front Office Manager In charge
Sofitel Dubai the Obelisk
Dubai
10.2024 - Current
Night Manager
Sofitel Dubai The Obelisk (600 Rooms) City Hotel
Dubai, UAE
01.2020 - Current
Night Manager
Jumeirah (Madinat Jumeirah 280 Rooms) Resort
Dubai
12.2018 - 01.2020
Night Manager
Fairmont Dubai (400 Rooms) City Hotel
Dubai, UAE
03.2015 - 12.2018
Night Manager
Wyndham Grand Regency
Doha, Qatar
12.2011 - 03.2015
Front Office Supervisor
Fairmont Heliopolis (600 Rooms) City Hotel
Cairo, Egypt
01.2007 - 12.2011
Guest Relation Agent
Nile Maxim Marriott
Cairo, Egypt
06.2005 - 01.2007
Education
Bachelor's degree - Society Services
Social Work
Cairo 06.1998 - 06.2002
Skills
- Expert in PMS Opera systems including installation
- Expert in In-Gauge platform (TSA) Rooms & F&B upsell interface
- Expert in the internal communication systems of HoteSos, RSA, and MSG Box
- Highly skilled in managing the overbooking situation and managing the hotel inventory
- Highly skilled in development and project plans to achieve targets and develop the team
Achievement :
Sofitel Dubai the Obelisk: We achieved number one in the Guest reputation survey for all hotels in Dubai in 2022 and 2023 and third place in 2024
We have achieved 4,700,000 AED in the last 3 years as room and F&B
With an impact of 3% in occupancy and 19 % in total revenue
Languages
Arabic
Native
English
Fluent
Timeline
In-charge of the Front Office Manager In charge
Sofitel Dubai the Obelisk
10.2024 - Current
Night Manager
Sofitel Dubai The Obelisk (600 Rooms) City Hotel
01.2020 - Current
Night Manager
Jumeirah (Madinat Jumeirah 280 Rooms) Resort
12.2018 - 01.2020
Night Manager
Fairmont Dubai (400 Rooms) City Hotel
03.2015 - 12.2018
Night Manager
Wyndham Grand Regency
12.2011 - 03.2015
Front Office Supervisor
Fairmont Heliopolis (600 Rooms) City Hotel
01.2007 - 12.2011
Guest Relation Agent
Nile Maxim Marriott
06.2005 - 01.2007
Bachelor's degree - Society Services
Social Work
06.1998 - 06.2002
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