Mohamed Elhellw
Dubai,UAE
Summary
A highly skilled professional with extensive expertise in PMS Opera systems, In-Gauge platform (TSA) Rooms & F&B upsell interface, and internal communication systems such as HoteSos, RSA, and MSG Box. Demonstrated proficiency in managing overbooking situations and hotel inventory.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
In-charge of the Front Office Manager In charge
Sofitel Dubai the Obelisk
Dubai
2024.10 - Current
Night Manager
Sofitel Dubai The Obelisk (600 Rooms) City Hotel
Dubai, UAE
2020.01 - Current
Night Manager
Jumeirah (Madinat Jumeirah 280 Rooms) Resort
Dubai
2018.12 - 2020.01
Night Manager
Fairmont Dubai (400 Rooms) City Hotel
Dubai, UAE
2015.03 - 2018.12
Night Manager
Wyndham Grand Regency
Doha, Qatar
2011.12 - 2015.03
Front Office Supervisor
Fairmont Heliopolis (600 Rooms) City Hotel
Cairo, Egypt
2007.01 - 2011.12
Guest Relation Agent
Nile Maxim Marriott
Cairo, Egypt
2005.06 - 2007.01
Education
Bachelor's degree - Society Services
Social Work
Cairo 1998.06 - 2002.06
Skills
- Expert in PMS Opera systems including installation
- Expert in In-Gauge platform (TSA) Rooms & F&B upsell interface
- Expert in the internal communication systems of HoteSos, RSA, and MSG Box
- Highly skilled in managing the overbooking situation and managing the hotel inventory
- Highly skilled in development and project plans to achieve targets and develop the team
Achievement :
Sofitel Dubai the Obelisk: We achieved number one in the Guest reputation survey for all hotels in Dubai in 2022 and 2023 and third place in 2024
We have achieved 4,700,000 AED in the last 3 years as room and F&B
With an impact of 3% in occupancy and 19 % in total revenue
Languages
Arabic
Native
English
Fluent
Timeline
In-charge of the Front Office Manager In charge
Sofitel Dubai the Obelisk
2024.10 - Current
Night Manager
Sofitel Dubai The Obelisk (600 Rooms) City Hotel
2020.01 - Current
Night Manager
Jumeirah (Madinat Jumeirah 280 Rooms) Resort
2018.12 - 2020.01
Night Manager
Fairmont Dubai (400 Rooms) City Hotel
2015.03 - 2018.12
Night Manager
Wyndham Grand Regency
2011.12 - 2015.03
Front Office Supervisor
Fairmont Heliopolis (600 Rooms) City Hotel
2007.01 - 2011.12
Guest Relation Agent
Nile Maxim Marriott
2005.06 - 2007.01
Bachelor's degree - Society Services
Social Work
1998.06 - 2002.06