Aya murad
Cairo,cairo
Summary
Dynamic professional with a proven track record at Al Qamzi Development, enhancing document management processes and implementing innovative technologies at Pro Care Clinic Physio Therapy for increased productivity. Excelled in customer service and Microsoft Office, significantly boosting client engagement and operational efficiency. Skilled in document organization and prioritizing tasks, adept at driving projects to completion with meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Document Controller
Al Qamzi Development
10.2023 - Current
- Provided ongoing support to team members regarding document management tools.
- Coordinated with project managers to ensure timely distribution of critical documents.
- Identified and resolved discrepancies in documentation to uphold integrity of records.
- Compiled reports on document status for management review and decision-making.
- Developed and updated document templates for consistent formatting and compliance.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Preparing logs for internal and external (IR-MIR-NCR-SWI-DS-RFI-RFP)
Operation Manager
Pro Care Clinic Physio Therapy
09.2020 - 09.2023
- Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
- Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
Sales Representative
Cryo Masr
11.2016 - 08.2020
- Increased customer engagement by implementing personalized follow-up strategies.
- Conducted market research to identify new opportunities for product offerings.
- Collaborated with marketing teams to create compelling sales presentations, boosting client interest.
- Deliver presentations on company products
- Create plan for presentations
- Prospect and qualify new sales leads
Education
Bachelor of Arts - Sociology
Ain Shams University
Cairo06-2020
Skills
- Document management
- Document organization
- Document scanning
- File Management
- Microsoft Office Proficiency
- Customer service
- Prioritization and Time Management
- Data entry
Timeline
Document Controller
Al Qamzi Development
10.2023 - Current
Operation Manager
Pro Care Clinic Physio Therapy
09.2020 - 09.2023
Sales Representative
Cryo Masr
11.2016 - 08.2020
Bachelor of Arts - Sociology
Ain Shams University
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