Mohamed Fahim
Abu Dhabi,UAE
Summary
Results-driven sales professional with extensive experience in B2B and B2C sales. Specialises in deal closing, lead generation, and sales performance analysis, enhancing e-commerce operations through strategic merchandising and CRM management. Delivers impactful sales presentations and exceptional customer support, leveraging product knowledge to achieve objectives and strengthen client relationships.
Overview
2
2
Languages
8
8
years of professional experience
Work history
Sales Executive (B2B)
Al Nahda Al Masria Foodstuff
Abu Dhabi, UAE
2025.01 - 2026.09
- Meet and exceed sales targets through effective sales strategies and techniques
- Identified and pursued new business opportunities through research and outreach to potential clients, expanding client base
- Developed and maintained strong relationships with existing clients, providing exceptional customer service that secured repeat business and referrals
- Understand clients' needs and tailor proposals and presentations accordingly
- Negotiated contracts and pricing to establish mutually beneficial agreements, enhancing client satisfaction and retention
- Stay current with industry trends, competitor activity, and market conditions to inform strategic sales and marketing decisions
- Collaborate with internal teams (marketing, product, operations) to ensure smooth implementation of sales strategies
- Maintain accurate records of all sales activities, including client interactions and signed contracts
- Attend industry events and conferences to network and uncover new business opportunities
E-Commerce Manager (B2C)
Al Nahda Al Masria SuperMarket
Abu Dhabi, UAE
2022.03 - 2024.12
- Handled 70+ customer calls daily, providing product details, processing transactions, and guiding on delivery timelines, achieving a 10% increase in sales.
- Engaged potential customers through various online platforms, contributing to overall growth.
- Ensured online store featured accurate product information and current pricing, enhancing user experience.
- Managed customer inquiries and resolved issues promptly, ensuring high satisfaction levels.
- Produced weekly summaries of 300+ customer interactions, highlighting improvement areas and implementing changes that boosted lead conversion rates.
- Created sales reports highlighting annual growth trends from real-time data analysis, supporting strategic decision-making.
Retail Sales Executive (B2C)
Al Nahda Al Masria Foodstuff
Abu Dhabi, UAE
2021.04 - 2022.02
- Consistently exceeded individual and team sales targets, contributing to measurable growth in revenue and customer satisfaction.
- Greeted and assisted customers, enhancing shopping experience with personalised recommendations and guidance.
- Trained and mentored new staff on sales techniques and product knowledge, contributing to stronger team performance.
- Led workshops on customer engagement and upselling techniques, developing a skilled sales team.
- Developed merchandising and display strategies that increased product visibility and boosted sales by optimizing in-store layout.
- Analyzed customer feedback and sales data to identify trends, implement improvements, and enhance service offerings.
- Collaborated with management to refine operational processes, improving efficiency and productivity across the store.
Accountant
Al Nahda Al Masria Foodstuff
2019.03 - 2021.03
- Prepared monthly financial reports to facilitate strategic decision making.
- Compiled annual fiscal reports, promoting transparency and accountability in financial dealings.
- Managed cash flow effectively to ensure smooth business operations.
- Reduced discrepancies in financial data through thorough analysis, enhancing accuracy of financial reporting.
- Enhanced efficiency of accounting procedures with implementation of new software tools.
- Coordinated with external auditors during annual audits for seamless cooperation.
- Processed payroll for employees to ensure accurate and timely payments., ensuring timely wage disbursement for all employees, supporting employee satisfaction.
Education
Bachelor of Commerce - Accounting
Damnhour University
Damnhour, Egypt, EgyptSkills
- B2B & B2C Sales
- Deal Closing
- Lead Generation
- Sales performance analysis
- Sales skills
- Sales presentations
- E-commerce operations
- CRM management
- Strategic Merchandising
- Customer support
- Product expertise
- Microsoft Office
UAE driving license
Owns a personal car and holds a valid UAE driving license
Personal Information
- Driving License:
- Nationality: Egyptian
- Date of Birth: 01/01/1992
Languages
Arabic
Proficient (C2)
English
Upper intermediate
Languages
4,6
Timeline
Sales Executive (B2B)
Al Nahda Al Masria Foodstuff
2025.01 - 2026.09
E-Commerce Manager (B2C)
Al Nahda Al Masria SuperMarket
2022.03 - 2024.12
Retail Sales Executive (B2C)
Al Nahda Al Masria Foodstuff
2021.04 - 2022.02
Accountant
Al Nahda Al Masria Foodstuff
2019.03 - 2021.03
Bachelor of Commerce - Accounting
Damnhour University