Mohamed Hossam
Abudhabi,UAE
Summary
Enthusiastic Hotel Receptionist with extensive expertise in providing first-class hospitality experiences. Cares for guests with friendly and attentive service, excellent attention to detail and thorough administration processes. Boosts revenue through restaurant and tourism upselling.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Hotel receptionist
Grand Continental hotel
Abu Dhabi , UAE
01.2023 - Current
- Calculated billings and hotel charges and provided receipts.
- Addressed questions, escalating issues and complaints to management.
- Assisted staff with administrative duties during peak schedules.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Collected and processed guest data in line with data protection regulations.
- Achieved 5-star reviews by delivering outstanding customer service.
- Verified ID and payment preference of guests.
- Answered and transferred calls to designated recipients.
- Handled customer payments and updated reservations with [Software].
- Registered guest information on hotel database to maintain accuracy.
- Scheduled and made reservations for guests using hotel and management software.
- Collaborated with housekeeping and maintenance to address needs of guests.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
Education
Bachelor of Technology - Computer Science
Faculty of Computer Science and Information System
Alexandria.Egypt 08.2016 - 07.2020
Skills
- Exemplary customer service
- Service Management
- Reservations management
- Microsoft adept
- Microsoft Excel
- Local area knowledge
- Guest experiences
- Administrative skills
- Guest services
- Payment Processing
- Administration
- Group services
- Night audit
- Opera system
- Customer Service
Languages
English
Upper intermediate (B2)
Arabic
Proficient (C2)
Timeline
Hotel receptionist
Grand Continental hotel
01.2023 - Current
Bachelor of Technology - Computer Science
Faculty of Computer Science and Information System
08.2016 - 07.2020
Similar Profiles
CHOO KHEE SENGCHOO KHEE SENG
Head Chef at HOTEL GRAND CONTINENTALHead Chef at HOTEL GRAND CONTINENTAL
METİN PELTEKMETİN PELTEK
General Manager at Grand Hotel Therme 5* , Grand Hotel Bansko 4*General Manager at Grand Hotel Therme 5* , Grand Hotel Bansko 4*
Mereoni Liku LordMereoni Liku Lord
Guest Service Agent at The Continental HotelGuest Service Agent at The Continental Hotel