MOHAMED IBRAHIM
Dubai
Summary
Dedicated and multilingual professional passionate about providing exceptional first-class service in the dynamic industry , 5 years of managing multiple priorities with a positive attitude Seeking a role to leverage Analytical , dependable , interpersonal skills, and commitment to maintaining high standards. Eager to contribute fully to passengers' seamless and enjoyable journeys through dedication and collaboration with a global team.
Overview
7
7
years of professional experience
Work History
Guest Experience Ambassador
SERCO MIDDLE EAST
01.2021 - Current
- Consistently delivered first-class customer service by handling requests with efficiency, resulting in positive feedback and increased customer retention
- Enhanced customer satisfaction and providing excellent customer service throughout the entire airport, managing client inquiries through to resolution
- Coordinate assistance for passengers with special needs, contributing to the maintenance of first class customer service standards, as evidenced by positive customer feedback and satisfaction scores.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Senior Training Coordinator
NAWABIC CENTER FOR TRAINING
04.2017 - 08.2020
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
Education
Bachelor of Science - Banking And Financial Sciences
Sudan Academy For Banking & Financial Sciences
SUDAN10.2016
Skills
- Communication
- Customer Service
- Interpersonal Skills
- Negotiation
- Teamwork
- Analytical Skills
- Attention to Detail
- Refunds
- Research Skills
- Computer literacy
- Organizational skills
- Complaint handling
Accomplishments
- Consistently surpassed customer satisfaction targets by 92% in 2022 through the delivery of personalized and efficient customer service, contributing to increased positive feedback and customer retention for Dubai International Airport DXB .
Training Program Success
- Spearheaded and executed a comprehensive in-house training program for 100 employees, resulting in a 30% improvement in employee productivity and a 100% compliance rate, leading to increased sales.
Languages
Arabic
English
Hindi
Timeline
Guest Experience Ambassador
SERCO MIDDLE EAST
01.2021 - Current
Senior Training Coordinator
NAWABIC CENTER FOR TRAINING
04.2017 - 08.2020
Bachelor of Science - Banking And Financial Sciences
Sudan Academy For Banking & Financial Sciences
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