Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Mohamed Kassem

Mohamed Kassem

Abu Dhabi

Summary

Experienced senior sales executive with over 9 years of industry experience in tiles and sanitaryware in the UAE and Egypt. Proven track record in lead generation, client relationship management, and remote sales. Proficient in digital sales tools, cold calling, and strategic sales pipeline management. Skilled at building lasting customer relationships and exceeding sales targets through data-driven strategies. High-achieving Senior Sales Executive with drive and expertise to handle any sales challenge. Dedicated to consistently surpassing quotas and diligently pursuing and converting new leads to enhance revenue streams. Energetic and committed to top performance.

Overview

16
16
years of professional experience

Work History

Senior Sales Executive

RAK Ceramics
03.2022 - Current
  • Conducted outbound calls and remote meetings to engage and convert new leads.
  • Managed full sales pipeline, tracked opportunities, and closed high-value contracts.
  • Identified customer needs, supported their decision-making, and provided tailored product solutions.
  • Used CRM and digital platforms to share marketing content and product info with clients.
  • Consistently exceeded sales targets and developed long-term account plans.
  • Collaborated with field sales teams to align digital strategies with customer potential.

Senior Sales Advisor

Danube Home
06.2017 - 02.2022
  • Proactively supported lead generation activities including cold calling and walk-in conversion.
  • Provided virtual product consultations using phone and messaging platforms.
  • Managed customer portfolios and uncovered opportunities for upselling and cross-selling.
  • Participated in product launch trainings and leveraged digital tools to present offerings.

Sales Representative

Hanimex
09.2013 - 04.2017
  • Prospected new clients via cold outreach and relationship-building techniques.
  • Handled full-cycle sales process including inquiries, complaints, and post-sale service.
  • Maintained accurate records of customer interactions to refine outreach strategies.

Sales Representative

Etisalat Egypt
09.2009 - 04.2013
  • Delivered excellent customer service by handling inquiries, complaints, and service requests in a fast-paced telecom environment.
  • Promoted and sold Etisalat products and services to new and existing customers.
  • Met and exceeded monthly sales targets through proactive outreach and upselling techniques.
  • Assisted in account activation, billing resolution, and post-sales support, ensuring a high level of customer satisfaction.
  • Collaborated with technical teams to resolve customer connectivity and service issues efficiently.

Education

MBA -

IU International University of Applied Science
04-2026

Bachelor’s Degree - Commerce (Accounting)

Port Said University
01.2013

Skills

  • Sales communication skills
  • Sales Pipeline Management
  • Effective lead identification
  • Remote Communication
  • CRM & Digital Sales Tools
  • Business Development Strategy
  • Client Relationship Management
  • Product Expertise & Cross-Selling
  • Communication & Negotiation
  • Account Growth Planning

Accomplishments

  • Improved customer satisfaction by resolving complaints promptly and meeting yearly sales targets.
  • Recognized for consistently exceeding monthly revenue goals across multiple roles.

Languages

Arabic
German
English

Timeline

Senior Sales Executive

RAK Ceramics
03.2022 - Current

Senior Sales Advisor

Danube Home
06.2017 - 02.2022

Sales Representative

Hanimex
09.2013 - 04.2017

Sales Representative

Etisalat Egypt
09.2009 - 04.2013

MBA -

IU International University of Applied Science

Bachelor’s Degree - Commerce (Accounting)

Port Said University

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Mohamed Kassem