Summary
Overview
Work History
Education
Skills
Certification
Interests
Boxing - Biking
Work Availability
Timeline
Hi, I’m

Mohamed Saleh

Automotive Supervisor
Dubai
Mohamed Saleh

Summary

- Valuable Auditor offering strong research and problem-solving skills. Knowledgeable of business and financial language. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
years of professional experience
2
Certifications

Work History

Arabian Gulf Mechanical Centre
Dubai

Service In Charge
08.2011 - Current

Job overview

  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Developed and implemented corrective actions to bring business areas in line with standards.
  • Developed audit policies, guiding administrative and technical functions.
  • Identified management control weaknesses and provided value added suggestions for remediation.
  • Maintained professional knowledge by attending weekly meeting and meeting workshops 1 time weekly
  • Completed audit papers by thoroughly documenting audit tests and findings.
  • Consulted clients on internal control systems development and audit program improvements.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance

BMW Dealer Cairo Auto Abou Ghali
Cairo

Senior Service Advisor
05.2009 - 06.2010

Job overview

  • Documented problems and corrective actions to maintain records.
  • Developed estimates by costing materials, supplies, and labour.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Maintained high customer satisfaction standards to meet or exceed targets. Thus improvement in customers satisfaction by 10% to achieve top VOC.
  • Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
  • Suggested additional services to customers in order to meet upsell goals.

Education

Al Manar Private School
Egypt

High School Diploma
04.2001

University Overview

Ain Shams University
Egypt

Bachelor of Accountancy
04.2001

University Overview

Skills

Client relationship management

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Certification

Certified Reception Supervisor - BMW Group- BMW Middle East

Interests

Finding a better version of myself

Boxing - Biking

Boxing - Biking

Boxing skills which lead to increase cardiovascular health which reflect on daily works activities.

Dealing with the Top company of Group Fitness Exercise by holding three different Fitness certificates.

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Certified Reception Supervisor - BMW Group- BMW Middle East

02-2022

Certified BMW Service Advisor - BMW Group - BMW Middle East

01-2021
Service In Charge
Arabian Gulf Mechanical Centre
08.2011 - Current
Senior Service Advisor
BMW Dealer Cairo Auto Abou Ghali
05.2009 - 06.2010
Al Manar Private School
High School Diploma
04.2001
Ain Shams University
Bachelor of Accountancy
04.2001
Mohamed SalehAutomotive Supervisor