Mohamed Sallam
Waiter
Abu Dhabi
Summary
Focused and reliable Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Waiter
Movenpick Resort & SPA
El Gouna
11.2018 - 12.2022
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Dining Room Server
Pickalbatros Aqua Park
Hurghada
10.2016 - 10.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maximized customer and worker safety by updating emergency protocols.
- Checked on needs of each table and retrieved additional items.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Bachelor's Degree in Social Work - Sociology
Higher Institute of Social Works
Qena - Egypt 09.2012 - 06.2016
Skills
Guest relations management
undefinedCertification
HACCP
Timeline
HACCP
09-2019
Waiter
Movenpick Resort & SPA
11.2018 - 12.2022
Dining Room Server
Pickalbatros Aqua Park
10.2016 - 10.2018
Bachelor's Degree in Social Work - Sociology
Higher Institute of Social Works
09.2012 - 06.2016
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