MOHAMED EIHAB NAJEEB AHMED
Sharjah,UAE
Summary
I am a Medical Laboratory Technologist with a DHA eligibility letter and a Master's degree in Microbiology and Infection Control. My career began with molecular biology research assistant at Neelain University, followed by three years as a Microbiology Teaching Assistant at Al Madain College.
I then gained two years of hands-on experience as a Medical Laboratory Technologist at Royal Care Hospital, specializing in microbiological testing and infection prevention while concurrently teaching microbiology at Sudan International University.
Transitioning into sales, I excelled as a Telesales Representative at Tilal Properties, achieving top sales in December 2023. Currently, as an Executive at Al Marwan Real Estate, I drive sales strategies and business growth.
An extrovert by nature, I thrive in stressful environments and excel under pressure. My strong communication and interpersonal skills, combined with the ability to learn and absorb multifunctional aspects of management, make me confident in performing detailed and sensitive assignments with initiative and reliability. I maintain a professional business style and am a quick learner.
I also hold a valid driving license, underscoring my readiness for roles requiring mobility and flexibility.
My journey blends medical expertise, academic roles, and sales success, providing me with a comprehensive perspective on healthcare, education, and business sectors.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Microbiology Lab Technologist
Royal Care international Hospital - Khartoum
Khartoum, Sudan
08.2021 - 08.2023
- Microbiological Testing: Conducted 1,500+ tests monthly, including bacterial culture, identification, and AST; tested 300+ microbial isolates monthly.
• Routine Lab Work: Performed sample processing, microscopy, and specimen preparation, ensuring timely and accurate results.
• Urine and Stool Analysis: Analyzed 600+ urine samples and 400+ stool samples monthly for infections.
• Body Fluid Microbiological Processing: Processed and analyzed various body fluids, improving diagnostic accuracy in 300+ cases annually.
• Culture Media Preparation: Prepared and quality-controlled 100+ batches of culture media annually.
• Parasitology: Performed diagnostic tests for parasitic infections using stool microscopy and concentration techniques.
• Serology: Conducted serological tests (ELISA, agglutination) on 400+ samples monthly.
• Standard Operating Procedures (SOPs): Developed/reviewed 50+ SOPs, updating them biannually.
• Quality Control (QC): Monitored QC protocols for 200+ batches of culture media and reagents annually; maintained a 99% compliance rate.
• Quality Assurance (QA): Conducted 20+ internal audits annually; participated in 4 external proficiency testing programs, ranking in top 10%.
• Quantification: Performed quantitative analysis on 500+ samples annually; used PCR/qPCR for DNA quantification in 200+ samples annually.
• Documentation and Reporting: Maintained accurate LIMS records; generated 1,000+ detailed reports annually.
• Training and Supervision: Trained 15+ junior staff annually.
• Safety and Compliance: Conducted quarterly safety drills, maintaining a 100% safety record; updated biosafety protocols, achieving zero lab-related incidents over three years. - Handled samples in line with strict laboratory procedures using appropriate PPE.
- Processed samples, labelled containers and completed required paperwork.
- Supported senior technicians with experiment design and planning.
- Classified and recorded testing specimens accurately for reliable reference.
- Followed instructions to prepare precise chemical solutions for laboratory use.
- Recorded findings and submitted reports to manager.
- Adopted aseptic techniques to maintain sample integrity.
Sales executive
Al Marwan Real Estate
sharjah, UAE
03.2024 - Current
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximise revenue.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Understood customer needs to craft exceptional sales journeys.
- Maintained contact with customers throughout sales and pre-delivery process.
- Answered phone calls and emails from potential and existing customers.
- Showed residential properties and explained features, value and benefits of available homes.
- Managed customer relationships to achieve high satisfaction rate.
- Assisted clients with corporate relocation services.
- Counselled new buyers to enhance sales opportunities.
Telesales representative
Tilal Properties
Sharjah, UAE
10.2023 - 06.2024
- Implemented customer feedback to continuously improve personal performance.
- achieved highest sales volume in my team in December 2023
- Made 200+ calls per day.
- Promoted current services and offers using expert product knowledge.
- Acted as first point of contact for customer issues and queries.
- Optimized customer experience by tailoring responses to individual needs.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Provided accurate, consistent and meaningful advice to customers to boost retention.
- Navigated internal computer database for smooth client interactions.
- Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Handled inbound telephone calls from interested customers.
- Created timely follow-up alerts for increased sales conversions and completions.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
Microbiology Teaching assistant
Almadain Collage
Khartoum, Sudan
08.2021 - Current
- Conducted pre-lab talks and lectures for group of 15-25 students, aiding student understanding
- Strong counseling, oral communication, and presentation skills
- Provided compassionate pastoral support, enhancing the overall educational experience
- Collaborated with faculty to enhance programs, resulting in a 15% increase in program quality
- Ensured 100% operational readiness of laboratory equipment
- Improved student performance by 20% through guidance, progress monitoring, and data collation
- Helped technical support, resulting in a 25% increase in student success
- Achieved 100% readiness for teaching assignments
- Improved student academic achievement by 15% through assignment guidance
- Streamlined learning material development, reducing time by 20%.
Microbiology Teaching Assistant
Sudan International University
Khartoum, Sudan
05.2022 - 05.2023
- Collaborated with course coordinators and faculty to improve program quality
- Demonstrating in-depth knowledge and mastery of the subject
- Maintained and calibrated laboratory equipment, ensuring 100% operational readiness
- Enhanced student performance, resulting in a 10% increase in overall academic progress
- Managed attendance records, contributing to a 15% improvement in attendance rates
- Gave technical support and study skills guidance, resulting in a 20% increase in student success
- Accomplished a 100% preparation rate for teaching assignments
- Supported and improved the University's internship program, boosting student satisfaction by 25%
- Assisted academic staff in material development, streamlining processes and reducing development time by 20%
- Addressed student inquiries promptly, resulting in a 30% reduction in response time and improved student satisfaction.
Service training University research assistant
Al Neelain University
Khartoum
02.2020 - 02.2021
- Prepared chemical solutions and conducted quality control checks for lab equipment
- Guided students in practicing and comprehending course material
- Facilitated data collection, analysis, and proposal writing
- Corrected exams and conducted practical molecular sample testing
- Developed and administered questionnaires, analyzed user-generated data, and presented findings
- Monitored data for accurate documentation and regulatory compliance
- Coordinated sample retrieval and processing, following lab protocols
- Provided assistance and supervision to post-graduate students and visiting research personnel.
Education
Master of Science - Microbiology and Infection Control
National University
Khartoum/Sudan 02.2022 - 10.2023
Qualifying Year For M.Sc. - Microbiology
Khartoum University
Khartoum, Sudan 03.2020 - 03.2021
Bachelor Of Medical Laboratory Sciences in Medical Microbiology - undefined
Sudan International University
Khartoum, Sudan 10.2015 - 05.2020
Skills
- Self-disciplined Lab management
- Researcher data entry Microbiology
- Microsoft Office Classroom support
- Phlebotomy Sample processing
- Sample preparation Proposal Writing
- Quality Assurance
- Sample quality assurance
- Molecular analysis
- Standard Operating Procedures
- Team Leadership
- Post-graduate teaching support
- Higher level teaching assistance
- Teaching problem solving quick learner
- Living organism identification
- Life science trends understanding
- Lesson planning standardized testing
- Human cell analysis
- Customer Service
- Project Management
- Equipment Maintenance
- ELISA assay
- RNA isolation knowledge
- Customer relations
- Interpersonal communication
- Product knowledge
- Upselling expertise
- Market trends understanding
- Lead development
- Sales techniques
- Multitasking
- Quality Control
- CRM systems
- CRM database management
- Customer complaint management
- Service knowledge
- Sample preparation
- Chemical safety procedures
- Bacteria staining
- Result tracking and reporting
- Aseptic technique
- Diagnostic Testing
- Lab management
- Data collection
Personal Information
Title: Microbiology Lab Technician /Microbiology teaching assistant / Research assistant / sales executive / Telesales rep
Languages
Arabic Native
English Proficient
Timeline
Sales executive
Al Marwan Real Estate
03.2024 - Current
Telesales representative
Tilal Properties
10.2023 - 06.2024
Microbiology Teaching Assistant
Sudan International University
05.2022 - 05.2023
Master of Science - Microbiology and Infection Control
National University
02.2022 - 10.2023
Microbiology Lab Technologist
Royal Care international Hospital - Khartoum
08.2021 - 08.2023
Microbiology Teaching assistant
Almadain Collage
08.2021 - Current
Qualifying Year For M.Sc. - Microbiology
Khartoum University
03.2020 - 03.2021
Service training University research assistant
Al Neelain University
02.2020 - 02.2021
Bachelor Of Medical Laboratory Sciences in Medical Microbiology - undefined
Sudan International University
10.2015 - 05.2020
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