Ms-Office
Ramesh Gopi
Barista
Deira,Dubai
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Dedicated Coffee Barista brings energetic and enthusiastic approach to serving high-caliber items to customers. Hands-on attitude toward crafting quality beverages and food items. Detailed understanding of necessary health-related obligations concerning cleaning, scrubbing and sanitizing surfaces. Brings customer-focused approach to service delivery.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Coffee Barista
Beirut Khanum
Downtown, Dubai
05.2023 - Current
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Speciality Coffee Barista
Joy Cafe
Jumiarh, Dubai
12.2022 - 04.2023
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
- Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as espresso, V60, Chemex, Aeropress, Piccolo, Cortado & Commercial Coffee.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
Barista Cum Waiter
Pamplona Cafe
Pondicherry
01.2021 - 05.2022
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
Food Waiter
Fortune Select Grand
Chennai, Tamil Nadu
01.2018 - 11.2020
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new servers on restaurant policies and procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Informed customers about daily and seasonal specials.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
Bachelor of Science - Hotel Management
Chennais Amirta
Tamil Nadu, INDIA 07.2014 - 09.2017
Skills
Foam art
Timeline
Coffee Barista
Beirut Khanum
05.2023 - Current
Speciality Coffee Barista
Joy Cafe
12.2022 - 04.2023
Barista Cum Waiter
Pamplona Cafe
01.2021 - 05.2022
Food Waiter
Fortune Select Grand
01.2018 - 11.2020
Bachelor of Science - Hotel Management
Chennais Amirta
07.2014 - 09.2017
Software
Photoshop PS4
Video Editor
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