Hi, I’m
Mohamed Nuski Mohamed Akram
Travel Coordinator / Senior Travel Consultant
Dubai
Summary
A competent professional offering over 14 years of experience in monitoring Tours & Business Travel Operations in compliance to the agreed SLA levels; participating in the service delivery functions for synergy across business units and driving cost savings across Travel & Hospitality industry.
Self-motivated Travel Coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Delivered customer-centric operations & ensured customer satisfaction by achieving service quality norms; interfaced with clients &cultivated relations for securing repeat business; proven track of managing client queries.
Overview
10
years of professional experience
3
Languages
Work History
Sharaf Travel Services, Dubai
Coordinator - MICE
2022.09 - Current (2 years)
Job overview
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Arranging scientific, technical and educational conferences and exhibitions partnership with educational institutions and hospitals.
- Arranging meetings and events for more than 100 attendees with preferred hotels.
- Negotiation and signing new contracts with hotels.
- Handling FIT for their group requests for inbound and outbound travels.
- Handling group tickets inquiries.
- Negotiating with airlines in order to obtain best group rates and Issuing tickets as per guidelines provided by Airline.
- Handling major corporate such as Samsung, Schlumberger & GSK for their major Incentive travels, Groups, Conferences and Internal/External Meetings.
Tanfeeth , Dubai
Data Processing Analyst
2021.03 - 2022.08 (1 year & 5 months)
Job overview
- Control all aspects of project documentation on multiple simultaneous projects, utilizing various control methods/systems.
- Control all aspects of project documentation on multiple simultaneous projects, utilizing various control methods/systems.
- Ensure proper document control support is given to each project Produce and maintain Document Progress Reports to Project Managers.
- Work in strict co-operation with Project Manager to ensure project progress status integration.
- Create Document Control and correspondence folders for individual projects.
- Ensure all documentation provided is as per Client quality formatting requirements.
- Completed time-sensitive data entry requests
- Utilized established methods for data processing and analysis for consistency and accuracy
Kanoo Travel AMEX GBT, Dubai
Senior Executive Travel Consultant
2016.05 - 2020.10 (4 years & 5 months)
Job overview
- Provided end-to-end service while organizing a trip from booking the tickets, reserving the hotels as per the agreed SLA and created the itinerary.
- Responded to inquiries about the company's services and offerings; determined each client's requirements, including destinations, length of stay, and transit time
- Negotiated with vendors, airlines and foreign agents for better rates; achieved cost savings through cancellation and amendments of issuance of tickets; prepared cost sheet & itinerary
- Coordinated customer service by interacting with clients, liaised with destination agents & concerned departments for problem resolution; informed clients about the cancellation policy, including salient dates and all penalties
- Assisted clients in determining their itineraries & travel plans, as well as offering them most competitive travel solutions
- Cross-functionally coordinated the company's travel needs and scheduling hotel & flight accommodations and processed necessary documentation for passports, visas, or other clearances.
Azadea Group LLC, Dubai, UAE
Travel Coordinator
2013.04 - 2016.04 (3 years)
Job overview
- Complied with company standards while preparing internal, informal and official Travel and Events
- Arranged hotel accommodations, cars or drivers and all related documentation
- Conducted market research to investigate potential new travel destinations
Education
University of Gloucestershire , UK
MBA from Business Administration
2020.08 - 2022.07 (1 year & 11 months)
International Airline Ticketing Academy , Sri Lanka
High School Diploma
2006.04 - 2006.07 (3 months)
British Business College , Sri Lanka
High School Diploma
2003.08 - 2003.11 (3 months)
Skills
Negotiation
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Timeline
Coordinator - MICE
Sharaf Travel Services
2022.09 - Current (2 years)
Data Processing Analyst
Tanfeeth
2021.03 - 2022.08 (1 year & 5 months)
University of Gloucestershire
MBA from Business Administration
2020.08 - 2022.07 (1 year & 11 months)
Senior Executive Travel Consultant
Kanoo Travel AMEX GBT
2016.05 - 2020.10 (4 years & 5 months)
Travel Coordinator
Azadea Group LLC
2013.04 - 2016.04 (3 years)
International Airline Ticketing Academy
High School Diploma
2006.04 - 2006.07 (3 months)
British Business College
High School Diploma
2003.08 - 2003.11 (3 months)
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