Mohamed Zakir Mohamed Kasam
Dubai,United Arab Emirates
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
Passenger service executive
Birdworldwide flight services
Mumbai, India
2022.06 - 2024.08
- Mastered check-in processes using Iport and Amelia systems to boost operational efficiency
- Handled passenger interactions, issue resolution and high-volume check-ins in a sales environment
- Proficient in operating doors on A320, A321 and A330 models following airline standards
Education
Bachelor of Management - Marketing
Mumbai University
India 2019.10 - 2022.06
High School Certificate -
Arathi Shashikiran Shetty Junior College
India 2017.05 - 2019.02
Secondary School Examination - undefined
International Indian School Al-Jubail
2006.04 - 2017.05
Skills
- Customer Interaction and Support
- Communication
- Multitasking
- Time management
- Adaptability
- Teamwork
- Problem-solving
- Relationship management
- Complaint resolution
- Data entry proficiency
Certification
- Diploma certificate from Frankfinn Institute of Air Hostess Training in Hospitality, Travel and Customer Service
- Certificate Travelport Galileo GDS basic
- Trained in reservation software such as Navitaire, Iport, and Amelia
- Trained in Aircraft door opening/closing of A320, A321, and A330
- Advance Excel & Tally GST
Languages
English
Advanced
Hindi
Advanced
Marathi
Elementary
Arabic
Beginner
Affiliations
- Football
- Travel
Personal Information
Date of Birth: 27/11/2000
Gender: Male
Nationality: Indian
Timeline
Passenger service executive
Birdworldwide flight services
2022.06 - 2024.08
Bachelor of Management - Marketing
Mumbai University
2019.10 - 2022.06
High School Certificate -
Arathi Shashikiran Shetty Junior College
2017.05 - 2019.02
Secondary School Examination - undefined
International Indian School Al-Jubail
2006.04 - 2017.05