Mohammad Dragmah
Azzarqa,jordan
Summary
Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Officer
zain company
Amman, Jordan
03.2022 - Current
- Upheld data accuracy on internal database.
- Answered and re-directed calls for swift resolution.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Adhered strictly to policies and procedures for continued company compliance.
- Designed loyalty program to develop fruitful relationships with customers.
- Registered customer information to maintain accurate records.
Data Entry Officer
Roasters
Amman , jordan
01.2020 - 06.2022
- Employed exceptional time management skills to maximise data entry productivity.
- Wrote reports and correspondence from dictation and handwritten notes.
- Encouraged customer feedback to deliver information to management for process improvements.
- Supported executive leadership and office staff by managing operational workflow.
sport teacher
Jordan government schools
Azzarqa, Jordan
09.2017 - 06.2020
- Administered assessments to determine each student's specific educational and social needs.
- Planned lessons according to national standards to cover all requirements and prepare for standardised tests.
- Boosted student success by maximising individual learning, balancing group and individual instruction models to accommodate different academic levels.
- Worked with other teachers and administrators to evaluate and revise elementary school programmes.
Education
physical Education -
Hashmite University
Jordan 09.2012 - 05.2016
Skills
- Customer experience
- Microsoft Office Suite
- Payment processing
- Office 365 usage
- Integrative negotiation
- Data confidentiality
- Transaction processing
Timeline
Customer Service Officer
zain company
03.2022 - Current
Data Entry Officer
Roasters
01.2020 - 06.2022
sport teacher
Jordan government schools
09.2017 - 06.2020
physical Education -
Hashmite University
09.2012 - 05.2016
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