fadi al qasem

Abu Dhabi- Al Ain ,united Arab emirates

Summary

Dedicated professional with extensive experience in customer service and effective communication. Proficient in multidisciplinary teamwork, follow-up procedures, and customer relations. Skilled in handling online payment systems, web chat enquiries, and order tracking systems. Adept at using Microsoft Office and maintaining filing and billing systems. Committed to enhancing customer experience through proactive follow-up calls and public speaking engagements.

Overview

year of professional experience

Work History

Customer service officer

Apex Gym

Al Ain City, Abu Dhabi

07.2024 - Current

Responded to customer queries and provided excellent customer service.
Resolved conflicts quickly whilst preserving positive business relationships.
Managed banking and accounts with expert finance knowledge.
Promptly responded to inquiries and requests from prospective customers.

Education

Bachelor medical laboratory - medical laboratory

Liwa college - Abu Dhabi University

Al Ain City, Abu Dhabi

09.2024 -

Skills

Multidisciplinary teamwork
Follow-Up procedures
Customer Service
Customer follow-up calls
Effective communication
Public speaking
Microsoft Office proficiency
Order tracking system use

Customer relations
Online payment system handling
Web chat enquiry handling
Filing systems knowledge
Billing systems
Communication proficiency
Customer experience

Custom

volunteer in al Ain football club for 4 years 2021 to 2024.

Timeline