Mohammad Jaseem PM
Dubai,UAE
Summary
Reliable individual with talent for overseeing daily railway operations, ensuring passenger safety, and enhancing service efficiency. Excelled in improving station punctuality and customer satisfaction through proactive problem-solving and team leadership. Committed to maintaining high standard of operational excellence and fostering positive commuter experience.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Station Master
Keolis-MHI Dubai Metro
Dubai
04.2022 - 12.2024
- As a Station Master my role was to respond station emergencies; giving access for contractors, visitors and 3rd party
- Dealing with Passengers, complaints and enquiries
- Ticket sales
- Deliver a safe, Reliable world class customer service
- Monitor and maintain station operational status and ensure the safety and comfort of passenger movement within the station premises
- Carry out controlled/uncontrolled/emergency evacuation of passengers
- Assuming the role of FMSS during serious accidents and incidents in the station when necessary
- Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner
- Provide ticket sales, train service information and respond passenger queries
- Distribute publicity material and handling lost property
- Assist passengers with special accessibility needs
- Equipment Management and Maintenance
- Responsible in handling and controlling access in the station via assessing whether the PIC requiring activation of a PTW/PTE is acceptable to work, in line with their work activities at the station premises
- Perform normal / degraded and emergency duties as and when required; activating the fire protection system equipment when necessary
- Comply fully with procedures and instructions instructed as part of the certified training
- Activating the fire protection system equipment when necessary
Train Operator/Depot Train driver
Serco Dubai Metro
11.2019 - 04.2022
- As a Depot train driver/Train Operator my key responsibility is to respond for train emergencies; Deliver a safe, reliable, world class customer focused metro service, to drive the train in depot during shunting operations and During Real test case scenario
- Competent in manual driving at emergency situations
- Manual driving of a train on mainline, depot, inside a possession or within a siding and controlling the movement of a train following verbal instruction from the Depot/Train controller
- Communicating with persons responsible for controlling movement of trains or controlling electricity to power rail
- Assist in Shunting operations of trains in depots
- Assist in testing during engineering hours (Dynamic, Communications and Test cases)
- Coupling and uncoupling of passenger trains during train rescue
- Carry and assist in Train evacuations, responding to Train door related failures
- Sweeping the mainline on a train in automatic and manual mode, performing train removal at terminal stations
- Re-establishing automatic train operation following failure or activation of emergency button on train or station
- Resetting Emergency and safety equipment on train and station when required
- Monitor train movements & report to train controller if any faults found
- Enforce procedures and work instructions and carry out duties in a way to ensure the safety of members of the public and employees of the railway
Station Assistant
Serco Dubai Metro
Dubai
08.2018 - 10.2019
- Identified passenger needs and assisted with processing ticket changes or transfers.
- Dealt with passenger enquiries promptly, increasing overall satisfaction rates.
- Collaborated closely with other station staff to ensure a high standard of service delivery.
- Educated passengers in safety protocols and emergency procedures.
- Took action to assist in event of emergencies or accidents.
- Assisted in emergency situations calmly, prioritizing passenger and staff safety.
- Resolved customer complaints, enhancing company reputation.
- Ensured customer satisfaction by providing detailed travel information.
- Conducted regular station checks for potential hazards or obstructions.
Education
Tally and Advanced Excel -
National Institute of Information and Technology
07.2016 - 02.2017
Bachelor of Commerce -
University of Mysore
03.2012 - 04.2015
Pre-University Course -
State Board of Karnataka
04.2010 - 02.2012
Matriculation -
State board of Karnataka
02.2009 - 03.2010
Skills
- MS Word
- MS Excel
- Communication
- Time-management
- Planning & organizing
- Team work
- Decision making
- Problem analyzing and solving
- Software Handling
Custom
I hereby declare that the information given above is true and accurate to the best of my knowledge.
Mohammad Jaseem PM
Timeline
Station Master
Keolis-MHI Dubai Metro
04.2022 - 12.2024
Train Operator/Depot Train driver
Serco Dubai Metro
11.2019 - 04.2022
Station Assistant
Serco Dubai Metro
08.2018 - 10.2019
Tally and Advanced Excel -
National Institute of Information and Technology
07.2016 - 02.2017
Bachelor of Commerce -
University of Mysore
03.2012 - 04.2015
Pre-University Course -
State Board of Karnataka
04.2010 - 02.2012
Matriculation -
State board of Karnataka
02.2009 - 03.2010
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