Zainab Mohammad
Dubai
Summary
Dependable Station Master with talent for overseeing daily railway operations, ensuring passenger safety, and enhancing service efficiency. Excelled in improving station punctuality and customer satisfaction through proactive problem-solving and team leadership. Committed to maintaining high standard of operational excellence and fostering positive commuter experience.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Station Master
keolis MHI
Dubai, UAE
2025.06 - Current
- Conducted routine inspections of premises to ensure safety standards were upheld.
- Improved passenger satisfaction by implementing effective communication techniques.
- Coordinated maintenance activities, ensuring optimal condition of station facilities at all times.
- Collaborated with security teams for ensuring passenger safety at all times.
- Streamlined administrative processes to improve station efficiency.
- Maintained safety standards with strict adherence to railway regulations.
- Ensured efficient operations for smooth functioning of station.
- Delivered excellent customer service to ensure passenger satisfaction.
- Handled lost property reports, reuniting items with their rightful owners swiftly and efficiently.
- Assisted passengers with queries and complaints for improved satisfaction levels.
- Managed ticket sales for increased revenue generation.
- Produced detailed reports on incidents, led to enhanced preventive measures.
- Prepared detailed reports on health and safety incidents for management review.
- Performed daily cash handling operations accurately, ensuring correct balance at end of day.
- Managed cash handling procedures, ensuring accuracy in transactions.
- Oversaw daily cash handling protocols, maintaining accurate records at all times.
Customer Service Agent
Keolis MHI
Dubai , UAE
2023.10 - 2025.06
- Maintain stations and ensure smooth flow of passenger movement within station premises
- Meet and greet customers with providing highly level of customer service
- Report any accidents, incidents to management
- Handling Platform Screen Doors (PSD) Failures.
- Operating Safety Critical equipment such as:
- Leading in station evacuation.
Education
High School Graduate -
School of Research Science
Skills
- Excellent at MS Office Word & MS Office Power Point
- Very good at MS Office Outlook & MS Office Excel
- Fluent in Arabic and English
- Good communication skills
- Quick learner
- Hardworking
- Responsible
- Time management
- Creative
- Problem-solving
- Fire safety training
- Incident report writing
- Crowd control efficiency
LANGUAGES
Arabic: educated native speaker proficiency
English: intermediate
PROFILE
- Name: Zainab Mohammad
- Religion: Muslim
- Gender: Female
- DOB: 1998-05-08
- Current Address: Dubai
- Personal Statement: I'm a highly motivated high school graduate looking for a part time job to gain more experience in several fields. I'm looking forward to utilizing my current skills and develop new skills while working.
CONTACT
- PHONE: 0585993946
- EMAIL: Zainab.alhaddad.98@gmail.com
Certification
- First Aid Certification
- Certified Fire and Safety
Timeline
Station Master
keolis MHI
2025.06 - Current
Customer Service Agent
Keolis MHI
2023.10 - 2025.06
High School Graduate -
School of Research Science