Mohammad Qasim
Dubai,United Arab Emirates
Summary
Results-driven Industrial Engineer with 4 years of cross-functional experience in sales support, logistics coordination, and client relationship management across aviation and e-commerce sectors. Adept at supporting the full sales cycle, engaging with clients, and providing tailored solutions to meet business needs. Known for deadline reliability, professional communication, and ability to support growth initiatives across departments.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Facility & Logistics Coordinator
Lufthansa Technik Middle East – Dubai South, UAE
DUBAI, UAE
11.2022 - Current
- Managed logistics operations and facility planning in coordination with procurement, HSE, and engineering teams.
- Supported scheduling and tracking of project resources, material deliveries, and vendor compliance.
- Coordinated across departments to ensure timely readiness of workspaces and smooth delivery handovers.
- Maintained inventory control, prepared stock reports, and supported internal audits.
- Participated in layout planning and facility improvement activities.
- Liaised with technical and administrative departments to ensure uninterrupted operations.
- Communicated with vendors and contractors to align services, resolve issues, and support collaboration.
- Supported scheduling and tracking of project resources, material deliveries, and vendor compliance.
- Prioritized tasks effectively under high-pressure situations.
Sales coordinator
Water seal Interiors - Dubai, UAE
DUBAI, UAE
04.2021 - 11.2021
- Managed the preparation of sales reports to ensure up-to-date information availability.
- Developed strong client relationships through frequent follow-ups for improved business prospects.
- Developed strong relationships with clients through timely support and consistent communication.
- Handled customer inquiries and coordinated follow-ups with the sales team.
- Participated in meetings with potential clients to understand business needs and offer tailored solutions.
- Prepared company profiles, quotations, and followed up on documentation and delivery timelines.
- Used the FACTS ERP system to manage sales orders
- Supported team participation in trade shows and industry events.
Escalation Agent
NOON.COM
Dubai, Dubai
10.2020 - 12.2020
- Handled high-priority customer escalations, turning service issues into retention opportunities through prompt, solution-focused communication.
- Resolved escalated customer issues with urgency and professionalism, helping maintain satisfaction and customer retention.
- Coordinated with sales and logistics teams to ensure smooth issue resolution and timely fulfillment.
- Communicated insights from recurring customer concerns to internal teams, supporting continuous service improvement.
- conducted more than 70 calls on a daily basis.
Education
Bachelor of Engineering - INDUSTRIAL ENGINEERING & MANAGEMENT
UNIVERSITY OF SHARJAH
UAE 09.2014 - 01.2020
Skills
- Negotiation mastery
- Adept in contract negotiation
- Collaborative Team Player
- Influential communication
- Proactive listening
- Budgeting and financial planning
- Leadership proficiency
- Strong emotional intelligence
- Target driven attitude
- Full Sales Cycle Support & Lead Follow-Up
- Relationship-Building & Client Retention
- Quotation Preparation & Documentation
Websites
Languages
English
Fluent
Arabic
Native
Affiliations
- motorsports
- paddle
- learning the piano
Certification
Fire Warden Certification
First Aid (CPR/AED) Certified
Compliance & Export control certified
Timeline
Facility & Logistics Coordinator
Lufthansa Technik Middle East – Dubai South, UAE
11.2022 - Current
Sales coordinator
Water seal Interiors - Dubai, UAE
04.2021 - 11.2021
Escalation Agent
NOON.COM
10.2020 - 12.2020
Bachelor of Engineering - INDUSTRIAL ENGINEERING & MANAGEMENT
UNIVERSITY OF SHARJAH
09.2014 - 01.2020
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