Weight Lifting : "Dedicated to the iron game, where every lift tells a story of strength, discipline, and continuous improvement"
Mohammad Uzaif
Fleet Operation Manager (First & Last Mile)
Lucknow, Uttar Pradesh,
Summary
Strategic and results-driven Fleet Operations Lead with a successful history of optimizing logistics in the food tech sector. Proven expertise in strategic planning, operational efficiency, technology integration, and cost management. Adept at leading cross-functional teams and ensuring compliance for seamless fleet operations. Committed to customer satisfaction through innovative and streamlined logistics. Outside of work, I am a dedicated professional in the heavy weightlifting arena, showcasing a passion for fitness and a disciplined journey in achieving personal strength milestones.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Fleet Operations Lead - Operations & Logistics
Blinkit
10.2023 - Current
Key Responsibilities:
- Oversee the efficient operation of dark stores within the fleet.
- Manage and optimize inventory levels to meet demand while minimizing waste.
- Implement and enhance operational processes to ensure timely order fulfillment.
- Coordinate with logistics teams to streamline delivery schedules and routes.
- Monitor and analyze key performance indicators to improve overall efficiency.
- Collaborate with cross-functional teams to address operational challenges.
- Ensure compliance with safety regulations and quality standards.
- Implement technology solutions to enhance operational effectiveness.
- Train and develop staff to maintain a high level of performance.
- Continuously seek opportunities for process improvement and cost optimization.
Fleet Manager - Operations & Logistics
Swiggy
11.2021 - 10.2023
Key Responsibilities:
Managed the end-to-end onboarding process for Swiggy's Biz-Ops department as a Fleet Manager, specializing in recruiting and training Delivery Executives. Orchestrated the sourcing of candidates through 3rd-party channels, utilizing bulk messaging and calls to extend invitations for prospective delivery partners to visit designated hubs with the requisite documentation. Additionally, conducted comprehensive training sessions emphasizing basic hygiene standards to ensure seamless integration into the organization.
- Managing a Fleet of Delivery Partners approx.550 directly reporting and 2500+ in total.
- Managing Live orders, Managing Supply as per Demand, and Ensure Fleeting at top Outlets.
- Keep track of canceled food and submit of same to the hubs. Keep track of defaulter DEs Weekly and take required actions.
- Sending reports for login details for all shifts and ensuring maximum logins for a day.
- Keep track and reduce fraudulent activities of DEs daily and weekly to reduce the same.
- Ensuring closure of customer complaints and reducing the frequency through stern actions.
- Work towards achieving DE experience and DE-related issues such as payout issues.
Education
B.com - Commerce & Business
Lucknow University
Lucknow 06.2015 - 07.2018
Skills
Team Work
Accomplishments
- During the tenure as Fleet Operations Manager at Swiggy achieved consistent growth by implementing efficient operational processes, optimizing inventory management, and enhancing delivery operations. Through strategic collaboration, technology integration, and a focus on staff development, contributed to sustained improvements in efficiency, customer satisfaction, and overall fleet performance, positioning the company for continued success and expansion.
Interests
Timeline
Fleet Operations Lead - Operations & Logistics
Blinkit
10.2023 - Current
Fleet Manager - Operations & Logistics
Swiggy
11.2021 - 10.2023
B.com - Commerce & Business
Lucknow University
06.2015 - 07.2018
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<ul> <li>Operations Management Responsibilities:</li> <li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li> <li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li> <li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li> <li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li> <li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li> <li>Generated and presented monthly operational performance reports to executive leadership.</li> <li>IT Management Responsibilities:</li> <li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li> <li>Oversaw server infrastructure, software updates, and data security across internal systems.</li> <li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li> <li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li> <li>Implemented cybersecurity protocols and backup solutions to secure client data.</li> <li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li> </ul> at NSOROMA GPS LTD<ul> <li>Operations Management Responsibilities:</li> <li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li> <li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li> <li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li> <li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li> <li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li> <li>Generated and presented monthly operational performance reports to executive leadership.</li> <li>IT Management Responsibilities:</li> <li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li> <li>Oversaw server infrastructure, software updates, and data security across internal systems.</li> <li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li> <li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li> <li>Implemented cybersecurity protocols and backup solutions to secure client data.</li> <li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li> </ul> at NSOROMA GPS LTD