A highly motivated and performance-driven Client Relationship Manager with 8 years of experience in Finance sales and business development for the Banking industry. Skilled in various assessments, regulatory compliance, and Client Relations. A valuable team player who excels at streamlining sales processes, ensuring client satisfaction, and facilitating attainment. Additionally, a CFA candidate who has successfully passed Level 1.
I successfully exceeded the organization's set target by introducing high net worth clients to the Bank and its products, including Bancaassurance and Personal Loans." this helped me enhance my interpersonal and client relationship skills.
As a recipient of CEO Awards, I have successfully handled payroll for medium and large corporations while also providing end-to-end retail solutions to companies. This has enabled me to build strong relationships with management, showcasing my strength in relationship building.
I successfully expanded the market share of mortgages, loans, and credit cards, achieving the monthly target set by the organization. In recognition of my performance, I received the Best Performer Award in Q1-2015.
I collaborated with a local company to operate an outbound call centre based in the USA, where our team sold calling plans to residents of the United States.
Analyzed cases on billing and provided solutions to BT business Customers. • Handled Escalations directed from CEO's team of BT. • Introduced New Resolution to BT on its Process and Issues it helped me enhance my analytical and research skills
On-call troubleshooting of HP All-in-One printer and upselling • Worked along with R&D department to resolve major issues. • Interacted with HP's customers and worked on their issues related to their products. it helped me learn about problem solving skills, distress client handling and enhanced communication with customers
I have worked as a representative for Vodafone Customer Care where I was responsible for resolving customer queries and complaints. This experience has helped me enhance my communication skills through resolving issues and addressing concerns online.