Mohammed Amin
Dubai,Dubai
Summary
- Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Friendly Barista with great people skills and 16 years experience. Dedicated to creating a personalised experience for each customer. Knowledgeable about every step of coffee production, from planting to roasting to brewing and enthusiastic about promoting sustainable and fair-trade coffee.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Head barista
meatcity
Dubai, Dubai
2022.01 - 2024.01
- Led team to execute high volume of customer orders during peak times whilst maintaining orderly counter area, balanced till and outstanding customer service.
- Boosted repeat custom by building personable rapport and passionately demonstrating coffee expertise through customer interactions.
- Controlled strict First In First Out (FIFO) inventory practices to ensure team labelled, priced and dated stock accurately and minimised food waste.
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures.
- Ensured team adhered to standardised procedures, food hygiene and safety policies and best barista practices by role modelling exemplary behaviour.
- Monitored personal and team performance, assessing quality of work, encouraging professional development and reporting insights to upper management.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
HEAD BARTENDER
elmasa hotel
cairo, egypt
2019.01 - 2021.01
- Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
- Refused drinks service to guests without appropriate proof of age.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained bar stocks, replenishing daily as necessary.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Head bartender
conrad hotel
cairo, egypt
2016.12 - 2019.04
- Refused drinks service to guests without appropriate proof of age.
- Verified guest membership ahead of bar entry, checking in and processing relevant payments for additional guests.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Drove sales by devising and promoting unique events, seasonal specials and promotional offers.
Barista supervisor
ORRO CAFÉ
cairo, egypt
2013.11 - 2016.02
- Worked flexible hours, covering nights, weekends and bank holidays.
- Completed customer orders with speed and accuracy.
- Received and processed stock using inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Head barista
JOFFRES RESTO CAFÉ
cairo, egypt
2010.02 - 2013.09
- Led team to execute high volume of customer orders during peak times whilst maintaining orderly counter area, balanced till and outstanding customer service.
- Boosted repeat custom by building personable rapport and passionately demonstrating coffee expertise through customer interactions.
- Controlled strict First In First Out (FIFO) inventory practices to ensure team labelled, priced and dated stock accurately and minimised food waste.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Decreased food waste through careful stock management, improving cafe sustainability and maximising revenue.
Barista
CORISINI CAFÉ
hurghada red sea, egypt
2008.01 - 2010.01
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Upsold additional sandwiches and snacks with drinks orders, increasing average transaction value.
Barista
coffee shop company
cairo, egypt
2007.01 - 2010.01
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
- Educated coworkers and customers about new products, increasing cafe sales.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Developed and demonstrated skilful and creative latte art, increasing social media shareability.
- Ordered, received and stocked additional retail products, for improved cafe turnover potential.
Education
bachelor's degree information and computer systems - information and computer systems
new cairo academy
egypt 2007.02 - 2011.01
Skills
- Employee management
- Complex brewing methods
- Latte art
- Rota management
- Customer service
- Seasonal product knowledge
- Barista training and development
- Flavour development
Languages
English
Upper intermediate
B2
Affiliations
- The Chartered Institute for IT
Certification
- Certified Information Systems Security Professional
Timeline
Head barista
meatcity
2022.01 - 2024.01
HEAD BARTENDER
elmasa hotel
2019.01 - 2021.01
Head bartender
conrad hotel
2016.12 - 2019.04
Barista supervisor
ORRO CAFÉ
2013.11 - 2016.02
Head barista
JOFFRES RESTO CAFÉ
2010.02 - 2013.09
Barista
CORISINI CAFÉ
2008.01 - 2010.01
bachelor's degree information and computer systems - information and computer systems
new cairo academy
2007.02 - 2011.01
Barista
coffee shop company
2007.01 - 2010.01