Mohammed Ashiq NK

• Achieved streamlined operations by implementing new IT infrastructure.
• Designed innovative software solutions for enhanced productivity.
• Improved system efficiency with rigorous testing and debugging processes.
• Developed bespoke applications to meet specific business needs.
• Implemented cybersecurity measures, ensuring data safety.
• Created user-friendly interfaces for improved usability.
• Enhanced network performance with strategic upgrades and maintenance.
• Provided IT support to staff, resolving technical issues swiftly.
• Conducted comprehensive training sessions for better understanding of new technologies.
• Installed high-performance hardware to boost processing speeds.
• Initiated a cloud migration strategy, enabling seamless remote working capabilities.
• Led a team of junior engineers in various projects, promoting teamwork and skill building.
• Reviewed existing IT systems, recommending and executing necessary modifications.
• Coordinated with external vendors to procure top-quality equipment at competitive rates.
• Worked on complex problem-solving tasks to ensure smooth functioning of all IT systems.
• Performed regular audits on IT systems identifying areas of improvement.
• Resolved technical faults across varied technologies, including servers, routers and hardware.
• Installed, configured and maintained high-performing multiplatform technologies.
• Provided prompt support to internal and customer-facing IT infrastructure.
• Managed and implemented all new software, systems and solutions.
• Developed a robust patching regime for optimum server, storage, network and desktop environments.
• Responded to and resolved tickets promptly, eliminating service user downtime.
• Serviced and maintained multifunction print and document devices.
• Organised workspaces for employees with computer, monitors and associated cabling or equipment.
• Scanned systems, diagnosing and correcting equipment failures and performance issues.
• Delivered reliable, high quality technical support to average of 50 users daily.
• Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments
• Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
• Ensured data protection through regular backups, restoring files as necessary.

JD:

Project manager - Servers & NAS Upgradation, Server Upgrading and Migrating AD from 2012 to 2019 with DHCP, Group Policy, DNS. File server configuration, FTP, IIS, Installation of new Synology, QNAP NAS with Raid 5 and configuring share folders & permissions, configuring

Project coordinator - Analog to Digital conversion-(Meridian to Avaya),Avaya IP Telephony, Implementation of Avaya IP phone with SIP feature, configuring and installation of IP office manager, assigning users, extension, trunk, line, dial pattern, PABX to PABX Tunnels, soft phones, SBC, basic configuration of soft phones (Avaya work place) etc.

Acronis backup system, scheduling backup plans, window upgrading using the media creation tools and other upgrading tools, Untangle VPN configuring and maintaining. Structural cabling,

Project manager & coordinator - Server Rack cable arrangements, patch panel patching, Tracing and Testing end to end cable connectivity for employees, CCTV cabling, Installing Hikvision, ALHUA, NVR & DVR.

Crowd Strike AV Implementation, Project Coordinator, Installation of crowd strike AV, deep knowledge in malware protection and serving all kind of network security, monitoring and analyzing detection's, prevention policies and other activities in the network and PDA's.

• Provided second-level support for all server class systems
• Used ZOHO ticketing systems to manage and process support actions and requests
• Unifi AP - implementing the system and configuration
• NEC ip telephony support
• Completed reports detailing network and systems performance, costs and downtime issues
• Competent systems manager for single or multisite installations
• Maintains optimal security through hands-on management of all hardware and software assets
• Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment
• Trusted to safeguard both physical assets and digital files against unwanted intrusion
• Versed in troubleshooting and desktop support on Windows, Linux and Mac systems
• Proven skill in resolving problems quickly on first call
• Troubleshoots highly technical, complex issues with ease and patience
• Delivers Tier 2 and 3 support knowledge
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Delivered exceptional level of service to each customer by listening to concerns and answering questions
• Installed, maintained and supported VoIP applications
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
• Worked closely with network administrators and server engineers to deliver quality service
• Performed network modeling and analysis
• Monitored networks and network devices to resolve technical problems quickly

• Diagnosed and executed resolution for all network and server issues
• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support
• Designed and evaluated WAN and LAN connectivity technologies
• Explained security measures in simple terminology to help users understand malware and phishing threats
• Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy
• Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for users