MOHAMMED ASLAM
New Mint Leaf Restaurant, Dubai, UAE
Dubai
9
years of professional experience
Customer-focused aviation and hospitality professional with strong experience in customer service and guest relations. Skilled in communication, teamwork, and problem-solving, with a passion for delivering exceptional customer experiences in multicultural environments. Committed to professionalism, safety, and service excellence.
Work History
Food & Beverage (F&B) Associate
5 Months- Delivered exceptional customer service in a fast-paced hospitality environment.
- Assisted guests with orders and ensured a positive dining experience.
- Handled cash and card transactions accurately. *
- Maintained high standards of hygiene, presentation, and service.
- Worked collaboratively within a multicultural team to exceed customer expectations.
Customer Service Representative
3 Years 7 Months- Assisted customers with product selection and inquiries.
- Handled customer concerns professionally and efficiently.
- Managed daily customer interactions in a multicultural environment.
- Ensured high standards of service and customer experience
- Delivered exceptional customer support through effective communication and problem-solving techniques.
Customer Assistant
2 Years- Giving information and helping to solve customer problems.
- Providing excellent customer service at all times.
- Maintain a friendly, hospitable manner and calm, positive demeanor when handling the customers.
- Assisted customers with inquiries and product selection, enhancing overall customer satisfaction.
Customer Service/Receptionist
3 Years 2 Months- Managed front desk operations, ensuring efficient customer flow and satisfaction.
- Handling queries and complaints via phone, email and general correspondence.
- Thrived in high-pressure environments, consistently delivering quality service and support.
Education
Diploma in Aviation And Hospitality - Aviation, Hospitality, and Travel Management
Higher National Diploma - Aviation hospitality and travel management
- Personal grooming and fitness.
- Hotel management and hospitality reservations.
- F & B operations.
- Air travel management.
Higher National Certificate - Biology science
Proven academic excellence
Skills
Hospitality
Customer service
Punctuality
Handling complaints
First aid knowledge and fire-fighting
Team player
Verbal & Written communication skills-English
Hindi
Arabic
Tamil and Malayalam.
Willing to relocate.
Available for flexible shift and international travel.
Interests
Travelling
Swimming
Driving
LANGUAGES
English
Hindi
Malayalam
Arabic
Timeline
Food & Beverage (F&B) Associate
New Mint Leaf Restaurant, Dubai, UAE
01.2026 - CurrentRead More
Customer Service Representative
Dovy Cosmetics Trading LLC
05.2022 - 12.2025Read More
Customer Assistant
Synergy Prosales
04.2020 - 04.2022Read More
Customer Service/Receptionist
Orient Technology
01.2017 - 03.2020Read More
Govt. Higher Secondary School
Higher National Certificate from Biology science
Read More
Institute of Commercial Management
Higher National Diploma from Aviation hospitality and travel management
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Frankfinn Institute of Aviation
Diploma in Aviation And Hospitality from Aviation, Hospitality, and Travel Management
Read More