MOHAMMED BHASHA M.A
Senior Dialock Executive
Dubai
Summary
To contribute my skills and experience towards achieving the goals and objectives of the organization, while continually growing and challenging myself to reach new career milestones.
Overview
17
17
years of professional experience
2
2
Certifications
1
1
Language
Work History
Dialock Senior Executive – Technical\Sales Support
Häfele Middle East Trading L.L.C
02.2016 - Current
- Provide technical support for Dialock Access Control Systems, ensuring smooth operation and troubleshooting.
- Oversee the installation and maintenance of access control systems, ensuring their optimal performance.
- Handle customer inquiries, providing detailed solutions related to system functionality.
- Manage SAP orders and quotations, ensuring accuracy and timely processing.
- Coordinate with suppliers and internal teams for product delivery and ongoing support.
- Provide technical estimation and support for access control-related inquiries, ensuring that solutions align with client specifications and requirements.
- Support the GCC region for hotel lock software configuration, particularly for Hafele Hotel Lock solutions in the UAE, assisting with configuration and troubleshooting to ensure smooth functionality.
- Assist in configuring and integrating hotel lock systems with the client’s property management systems, ensuring seamless guest access and security.
- Provide AMC (Annual Maintenance Contract) support for Hafele Hotel Locking Systems and Dialock Furniture Terminals, ensuring all systems are regularly serviced, maintained, and fully operational.
- Coordinate with clients to schedule regular maintenance visits and ensure compliance with AMC terms for both hotel locks and furniture access control systems.
- Provide sales support for Dialock Access Control Systems, assisting the sales team with technical presentations, product demonstrations, and responding to client inquiries.
- Collaborate with the sales team to prepare quotations, proposals, and technical documentation for potential customers.
- Assist in product selection and recommendation, ensuring that client needs are met with the appropriate Dialock system solutions.
- Support product categorization by defining and maintaining product categories for Dialock systems, ensuring consistency and accuracy across product documentation.
- Define and document new product articles for Dialock systems, including detailed technical specifications, features, and application instructions to ensure proper classification and marketing support.
- Work closely with the product development and marketing teams to ensure new products are accurately represented in all company systems, including SAP and sales databases.
- Provide locker lock sales and technical support, working closely with the sales team to assist in client recommendations, presentations, and troubleshooting related to locker locking systems.
- Manage technical queries regarding locker locks, ensuring timely resolutions and system integrations with client infrastructure.
- Collaborate with suppliers of locker locks, ensuring product availability, timely deliveries, and resolution of any supply chain issues.
- Assist in negotiating with suppliers to secure competitive pricing and favourable terms for locker lock systems, ensuring timely product delivery to meet project deadlines.
- Developed and executed comprehensive business strategies, aligning departmental goals with overall company objectives.
- Managed vendor relationships, negotiating contracts to optimize supply chain performance and reduce costs.
- Oversaw budget planning and financial forecasting, ensuring optimal resource allocation across projects.
System Support Engineer
M/S DOMUS TRANSPORT LLC
11.2013 - 08.2015
- Performed computer hardware/software maintenance and troubleshooting.
- Extensive experience in installing and maintaining 2012 servers.
- Installation and maintenance of printers, modems, and other peripherals.
- Designed, configured, and maintained Active Directory.
- Restricted user access by implementing group and system policies.
- Implemented and managed software deployment using Group Policy Objects.
- Effective communication with the accounts team.
- Provided technical support for hardware and software issues, ensuring minimal downtime.
- Diagnosed and resolved system errors, enhancing overall operational efficiency.
- Conducted system updates and maintenance, improving system reliability and performance.
- Collaborated with cross-functional teams to implement new technologies and tools.
Network Technician
M/S TECHNOCOM ELECTROMECHANICAL COUNT LLC
01.2009 - 01.2012
- Worked on computer hardware and networking, including network setups, switches, and routers.
- Implemented and configured CCTV cameras and security systems.
- Hands-on experience with professional audio and video setups (Bose, Harman Kardon, Denon, Yamaha, Nakamichi, Kenwood, Samsung, LG, Polk Audio, etc.).
- Set up home network systems, door phones, and time attendance machines.
- Installed and calibrated LCD, LED, video walls, and projectors.
- Installed and programmed access control systems.
- Performed cabling, cable testing, commissioning, and crimping.
- Installed and configured networking equipment, ensuring optimal performance and connectivity.
- Monitored network performance and resolved connectivity issues to maintain system reliability.
- Conducted routine maintenance on network systems, implementing upgrades and patches as needed.
- Collaborated with IT teams to design and implement network solutions tailored to client requirements.
Education
BCA - Bachelor of Computer Applications
Dr. C V Raman University
IndiaHigher Secondary - +2
G.H.S.S Udma
State Board of EducationSSLC - undefined
G.H.S.S Udma
State Board of Education• Hardware & Networking MCSA, CCNA, Linux -
Goal IT Solution Pvt. Ltd., Mangalore, India
Mangalore, India 04.2001 -
Skills
Pleasing personality with excellent interpersonal skills
Patient, calm under pressure, and capable of managing multiple tasks simultaneously
Strong administrative skills with attention to detail and confidentiality
Quick learner with a diverse skill set in networking, computers, and camera systems
Certification
GCMNP Goal IT Solution Pvt. Ltd., Mangalore, India
Declaration
I hereby declare that the information provided above is true to the best of my knowledge. If given an opportunity, I will dedicate myself to fulfilling the goals and objectives of the organization with utmost enthusiasm and professionalism. (Mohammed Bhasha M.A.)
Timeline
Dialock Senior Executive – Technical\Sales Support
Häfele Middle East Trading L.L.C
02.2016 - Current
System Support Engineer
M/S DOMUS TRANSPORT LLC
11.2013 - 08.2015
Network Technician
M/S TECHNOCOM ELECTROMECHANICAL COUNT LLC
01.2009 - 01.2012
• Hardware & Networking MCSA, CCNA, Linux -
Goal IT Solution Pvt. Ltd., Mangalore, India
04.2001 -
Higher Secondary - +2
G.H.S.S Udma
SSLC - undefined
G.H.S.S Udma
BCA - Bachelor of Computer Applications
Dr. C V Raman University