Amna Sulaiman Abdullah

• Advised patients on pharmaceutical products and potential side effects for medications.
• Managed high volume dispensing transactions for residents in local care homes.
• Maintained accurate and detailed records of all medications processed through pharmacy.
• Provided pharmaceutical support to more than 50 patients per day, ensuring timely and accurate service delivery
• Implemented strategies that resulted in a 10% growth in revenue within the pharmacy department.

Roles Included:

• Promoting Customer service Standards
• Dispensing medication according to the five rights roles of patient
• Reducing medicine error precursors through applying safe and quality-controlled standards
• Deducting the medication manually through the system
• Minimizing and Extracting expired medication every month and returning them to the drugstore
• Enhance financial sustainability by reducing Percentage of expired medications.
• Provided knowledgeable clinical advice to relieve and improve patients' everyday conditions.
• Organizing and collaborating with In house campaigns.
• Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
• Effectively managed pharmacy budgets through inventory management.
• Trained and mentored junior pharmacy staff to increase team productivity and efficacy.
• Trained and mentored high-performing pharmacy support technicians.
• Collaborated with hospital staff to maintain patient care continuity and minimize risks.

Roles Included:

• Knowing crash cart and ambulance medication and applying their policy
• Recognising the policy of narcotics and controlled medications
• Calculating doses of medicines according to the weight and age of the patients
• Reporting medication errors through the PSN.

• Dealing the challenges that comes from multi-national patients
• Solving customers problems
• Partnered with clinical teams to understand particulars of orders and accurately fill medications.
• Worked under guidance of pharmacist to prepare compounds and dispense medications.