MOHAMMED SEMREEN
Dubai,United Arab Emirates
Summary
Dynamic and detail-oriented professional with a strong foundation in guest relation management and customer journey understanding. Demonstrates excellent interpersonal skills, cultural sensitivity, and the ability to multitask effectively. Proficient in research, data collection, and computer applications, ensuring organisational efficiency and adherence to poise and grooming standards. Committed to enhancing customer experiences through meticulous attention to detail and superior time management skills.
Overview
2
2
Languages
1
1
Certification
5
5
years of post-secondary education
11
11
years of professional experience
Work history
Airport service agent
Emirates Airlines
dubai, uae
2025.10 - Current
- Coordinated effectively with ground crew for seamless aircraft turnaround operations.
- Collaborated closely with customs officers for swift baggage clearance process.
- Checked passports and visas, ensuring compliance with international travel regulations.
- Implemented airport security measures diligently, maintaining safe environment for all travellers.
- Provided top-tier customer service to enhance passenger comfort.
Restaurant Manager / Front-Line Supervisor
Sultanahmet Restaurant
Manchester
2023.11 - 2025.05
- Managed daily operations, coordinating front-of-house and kitchen activities for efficiency.
- Delivered exceptional customer service to a diverse, international clientele, ensuring high satisfaction.
- Supervised and supported staff, resolving issues promptly to maintain quality and guest satisfaction.
- Handled payment processes with accuracy, ensuring correct cash and card transactions.
- Ensured compliance with cleanliness and food safety standards, maintaining health regulation adherence.
- Establishment where refreshments or meals may be procured by the public.
Data Entry and Archiving Specialist
Chanelle Pharma
2022.11 - 2023.09
- Efficiently organized and completed data-entry and coding of 500+ surveys for academic research findings.
- Collaborate with cross-functional teams to ensure data accuracy and completeness.
- Participated in process improvement initiatives to streamline data entry procedures.
- Provided administrative support to various departments, including data entry, document preparation, and filing.
- Worked on more than 10 projects from data entry to online research.
- Create and maintain a systematic archiving system for physical and digital records, ensuring easy retrieval and compliance with data retention policies.
- Managed incoming and outgoing correspondence, ensuring timely and accurate distribution.
- Responsible for the development and distribution of a vast array of products and services.
Service Agent and customer service
Csc beyound
Amman
2020.10 - 2021.08
- Manage 50+ daily customer calls; answer customer questions, clarify product offerings.
- Work to resolve account issues for an 88% customer satisfaction rating in FY 2021, and an 83% CSR in FY 2020.
- Maintained a 95% customer satisfaction rating by resolving inquiries and complaints in a timely and efficient manner.
- Increased customer satisfaction with 25% by improving customer service.
- Customer service and IT company.
Public relation and supervisor
TAJ CINEMAS
Amman
2016.03 - 2020.09
- Business plan and innovation projects for start-ups and established companies - 7 projects approved for public funding.
- Used Microsoft Word and other software tools to create documents and other communication.
- Worked with customers to understand needs and provide excellent service.
- Organized 2 public events for 30 beneficiaries.
- Collaborated with team members to achieve target results.
- Increased customer satisfaction by resolving issues.
- Created plans and communicated deadlines to complete projects on time.
- A business that contains auditorium for viewing films (also called movies).
Education
Business administration Student - Business administration
Petra University UOP
jordan 2019.02 - 2023.10
Skills
- Guest relations management
- Interpersonal skills
- Multitasking ability
- Data collection and research
- Attention to detail
- Organizational skills
- Computer proficiency
- Cultural sensitivity
- Professional grooming standards
- Customer journey expertise
- Boarding process supervision
- Aviation regulations knowledge
- Passenger assistance competence
- Self-discipline
Certification
- Google Digital marketing - Google
- Digital Marketing Strategy - Skillup by Simplilearn
LANGUAGES
Arabic - Native
English - Proficient
Accomplishments
- Customer Service Excellence - Improved customer satisfaction to 88% in FY 2021.
- Safety and emergency awareness - Ensured the safety and hygiene of food handling and service areas in compliance with health and safety regulations during my role as Restaurant Manager.
- Data Entry Specialist - Organized data entry for 500+ academic surveys efficiently.
- Effective Team Management - Managed team of 10+, enhancing team efficiency by 20%.
- Superior Customer Satisfaction - Achieved 95% customer satisfaction consistently for one year.
- Customer Satisfaction Growth - Boosted customer satisfaction to 90% within six months.
Timeline
Airport service agent
Emirates Airlines
2025.10 - Current
Restaurant Manager / Front-Line Supervisor
Sultanahmet Restaurant
2023.11 - 2025.05
Data Entry and Archiving Specialist
Chanelle Pharma
2022.11 - 2023.09
Service Agent and customer service
Csc beyound
2020.10 - 2021.08
Business administration Student - Business administration
Petra University UOP
2019.02 - 2023.10
Public relation and supervisor
TAJ CINEMAS
2016.03 - 2020.09