MOHAMMED SHAREEF
IT Technician
DUBAI
Summary
Dynamic IT professional with a proven track record in technical support and system administration, recognized for exceptional problem-solving abilities and effective issue resolution in fast-paced team environments. Expertise in diagnosing and resolving technical issues to optimize system performance, complemented by strong skills in network management and hardware maintenance for seamless operations. Committed to leveraging technical knowledge and collaborative efforts to enhance operational success and efficiency. Adaptive and reliable with a strong focus on team collaboration, consistently delivering results while maintaining high standards in hardware and software support, cybersecurity practices, and customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Technician
GROUP L
03.2025 - Current
- Troubleshot hardware and software issues, ensuring minimal downtime for users.
- Configured and installed network systems, enhancing connectivity across departments.
- Provided technical support for various applications, improving user satisfaction and productivity.
- Conducted system maintenance to optimize performance and prevent potential failures.
- Led training sessions for staff on new technologies, fostering a tech-savvy work environment.
- Developed standard operating procedures for IT processes, ensuring consistency and accuracy in operations.
- Collaborated with cross-functional teams to implement IT solutions aligned with organizational goals.
- Analyzed system performance metrics, driving improvements in efficiency and resource allocation.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
IT Technician
Orchids Network & Systems (I) Private Limited
03.2020 - 09.2023
- Performed daily troubleshooting of network issues and hardware systems, significantly reducing system downtime.
- Facilitated cost-effective hardware and software upgrades, contributing to substantial annual savings by negotiating with vendors and optimizing existing systems.
- Configured and maintained network servers, switches, and routers, ensuring high network uptime and smooth operations.
- Provided technical support to numerous employees, resolving issues quickly and improving response time.
IT Technician
Acer Computer, Kasaragod, Kerala
03.2017 - 09.2019
- Engaged with customers directly in the field to understand their needs and provide tailored solutions, resulting in increased customer satisfaction.
- Collaborated with cross-functional teams to ensure seamless customer experiences and efficient service delivery.
- Diagnosed hardware and software issues to ensure efficient IT operations.
- Installed and configured network devices, enhancing connectivity for users.
- Monitored system performance, implementing improvements for optimal functionality.
- Managed software updates and patches, maintaining security compliance across systems.
- Trained junior technicians on troubleshooting techniques and best practices.
- Led projects to upgrade infrastructure, increasing overall system reliability and performance.
Education
Bachelor of Computer Applications -
Kannur University
Kerala, India01.2016
Higher Secondary Education - undefined
Govt Higher Secondary School Uppala
Uppala, Kerala, India01.2013
Skills
- Network setup
- Technical hardware diagnostics
- IT technical support
- Sales Strategy Development
- Customer Relationship Management
- System Maintenance
- Product Demonstrations
- Problem-Solving
- Team Collaboration
- Microsoft Word
- Microsoft Excel
- Proficient in Microsoft PowerPoint
Certification
- Diploma in Computer Hardware and Network Engineering Kerala State Rural Women's Electronics Industrial Co-operative Federation Ltd | 2015
- Certificate in Microsoft Office
- STED Council - 2012
LANGUAGE
English
Hindi
Malayalam
DECLARATION
I hereby declare that the above mentioned statement is correct and true to the best of my knowledge and belief. MOHAMMED SHAREEF
DRIVING LICENSE DETAILS
- Valid Indian Driving License
- Type: LMV and MCWG
PERSONAL DETAILS
- Nationality: Indian
- Date of Birth: 12/08/1995
- Passport No: C0817383
- Expiry Date: 13/08/2034
Timeline
IT Technician
GROUP L
03.2025 - Current
IT Technician
Orchids Network & Systems (I) Private Limited
03.2020 - 09.2023
IT Technician
Acer Computer, Kasaragod, Kerala
03.2017 - 09.2019
Higher Secondary Education - undefined
Govt Higher Secondary School Uppala
Bachelor of Computer Applications -
Kannur University