Mohammed weqar uddin
Dubai,united arab emirate
Summary
With 10 years of expertise in various roles I have my expertise in delivering exceptional service.I am now seeking opportunities to leverage my skills and contribute to a forward-thinking organization.
Overview
11
11
years of professional experience
Work history
onboarding officer at Fidelity United insurance.
IBT
Dubai
2025.04 - 2026.08
- Support KYC/ODD updates,licensing documentation and client profile maintenance.
- Ensure that original documentation has been compared with digital documents provided to ensure that requirements are as per regulation or internal policy.
- Handle client routine enquiries with agreed TAT and escalate complex issues when required.
- Provide full operational and customer service support to the regional manager and assigned Relationship Manager,Underwriter,Finance and operations department.
- Ensure proper tracking of requests in relevant systems (CRM) and follow up on pending cases.
- Monitor and stay informed of regulatory and legeslative developments that may impact the business or its clients.
- Act as a first point of contact for internal audit or compliance queries escalating matters appropriately in line with Internal governance frameworks.
Programmer Analyst
Cognizant
2022.12 - 2024.12
- -2 years worked for US Healthcare for Medical Records Department and Revenue Cycle Management(RCM) and got promoted as programmer analyst
- -Preparing programmes according to the inputs provided within stipulated time
- -Testing the programmes in the tools like CBM,BTT,Q-CORE,Polaris
- -sending across the clients for cross verification after getting the Genexcel file
Process Developer
Genpact
2019.07 - 2022.10
- - 3.3 years of Experience in International voice for 'Whatsapp'.
Senior Process Executive
Vertex
2018.03 - 2019.03
- 12 months Worked as a customer care executive for Airtel
- Mainly reach out to users who applied for MNP(Mobile number portability) and try to retain the customers
- Involves Inbound calling
- -Responsible for communicating with International clients,resolving their queries and giving high CSAT, DSAT.
- -Carefully following the KPI or KRA that measures the overall performance and contribute in making Insights.
Process Executive
Karvy
2015.12 - 2018.12
- Worked as a process executive for OYO Brand.Booking,cancelling of the oyo properties coordinating with the captain and staff.
- Customer Handling and taking down complaints and working for customer satisfaction.
Education
Bachelor of Engineering -
Osmania University
HyderabadSkills
- Excel
- MS Office
LANGUAGES
Telugu
Hindi
English
Affiliations
- listening to Music,watching Movies.
DECLARATION
I hereby declare that the information above is true to the best of my knowledge
PERSONAL PROFILE
- Name: Mohammed weqar uddin
- Fathers name: M A siraj uddin
- Age: 33
- Marital status: Married
PERSONAL INFORMATION
- Email: weqardeccan@gmail.com
- Mobile: 9715539308
- Total work experience: 10 Years 2 Months
OTHER PERSONAL DETAILS
- City: Dubai
- Country: United Arab Emirates
Timeline
onboarding officer at Fidelity United insurance.
IBT
2025.04 - 2026.08
Programmer Analyst
Cognizant
2022.12 - 2024.12
Process Developer
Genpact
2019.07 - 2022.10
Senior Process Executive
Vertex
2018.03 - 2019.03
Process Executive
Karvy
2015.12 - 2018.12
Bachelor of Engineering -
Osmania University