MOHAMMED SOHEL MALKANI
DUBAI,Saudi Arabia
Summary
Driven professional with strong background in team leadership and customer service excellence. Demonstrates proficiency in strategic planning and problem-solving, combined with outstanding communication skills. Committed to enhancing operational efficiency and delivering exceptional retail experiences.
Overview
13
13
years of professional experience
17
17
years of post-secondary education
Work history
Retail Operations Manager
The Mattress Store | Hastens | Chateau d'Ax | Bentley Home | Bugatti Home | Armani CASA, UAE Region
Dubai, UAE
09.2023 - 10.2024
- Oversaw daily operations of 25 retail outlets across UAE, ensuring efficiency and sales target achievement.
- Developed retail strategies to drive sales and improve store performance.
- Monitored store performance using key performance indicators to exceed sales goals and service standards.
- Conducted regular store visits, providing coaching and support to managers for operational excellence.
- Implemented visual merchandising and layout strategies to enhance product presentation.
- Managed recruitment, training, and development of staff to align with brand standards.
- Oversaw logistics functions to ensure efficient product storage and distribution across outlets.
- Collaborated with suppliers for timely delivery of products, optimizing stock levels.
Group leader - Sales | IFB
IKEA – Al Futtaim trading company LLC, Dubai
Dubai, UAE
08.2021 - 08.2023
- Oversaw daily operations of self-serve and market hall areas to support sales achievements.
- Ensured organization of self-serve and market hall areas, facilitating customer access to products.
- Drove revenue growth by identifying and leveraging emerging market trends.
- Managed team of 106 co-workers, utilizing motivational strategies to exceed sales targets.
- Organised special sales events to enhance customer engagement and increase product turnover.
- Strategised cross-promotions with partners to expand sales and marketing opportunities.
- Resolved customer concerns regarding product availability and stock issues promptly.
- Promoted a safe working environment by adhering to health and safety policies.
Senior store manager
2XL Home decor & OC Home
Sharjah and Abu Dhabi, UAE
06.2019 - 06.2021
- Skills: Warehouse setup
- Warehouse operations
- Inventory Management
- Recruiting
- Training & Development
- Operations Management
Retail sales manager
Pottery Barn - Al Shaya trading company LLC, Abu Dhabi
Abu Dhabi, UAE
10.2014 - 05.2019
- Skills: Customer Service
- Inventory Management
- Sales Operations
- Operations Management
- People Management
- Visual Merchandising
Assistant Store Manager
Homes r Us - Lal's group company LLC, Al Ain - Abu Dhabi
Al Ain - Abu Dhabi
04.2012 - 08.2014
- Skills: Retail
- Sales
- Operations Management
- Inventory Control
- Team Leadership
- Coaching
Education
Bachelor program - Business administration - Retail Management
Indian School of Management Studies
06.2013 - 07.2016
HSC -
Lords college of Commerce and Science
06.2004 - 05.2006
SSC - undefined
Aspee Nutan high school
06.1992 - 05.2004
Skills
- Retail operations management
- Sales strategy and execution
- Key performance indicators analysis
- Staff recruitment and training
- Multi-store supervision
- Sales support and supply chain strategies
- Customer service and after-sales support
- Performance monitoring and evaluation
- People management skills
- Coaching and development
LANGUAGES
English
Native
Hindi
Native
Arabic
Intermediate
Affiliations
- Travelling & Cooking
Timeline
Retail Operations Manager
The Mattress Store | Hastens | Chateau d'Ax | Bentley Home | Bugatti Home | Armani CASA, UAE Region
09.2023 - 10.2024
Group leader - Sales | IFB
IKEA – Al Futtaim trading company LLC, Dubai
08.2021 - 08.2023
Senior store manager
2XL Home decor & OC Home
06.2019 - 06.2021
Retail sales manager
Pottery Barn - Al Shaya trading company LLC, Abu Dhabi
10.2014 - 05.2019
Bachelor program - Business administration - Retail Management
Indian School of Management Studies
06.2013 - 07.2016
Assistant Store Manager
Homes r Us - Lal's group company LLC, Al Ain - Abu Dhabi
04.2012 - 08.2014
HSC -
Lords college of Commerce and Science
06.2004 - 05.2006
SSC - undefined
Aspee Nutan high school
06.1992 - 05.2004
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