Driven professional with strong background in team leadership and customer service excellence. Demonstrates proficiency in strategic planning and problem-solving, combined with outstanding communication skills. Committed to enhancing operational efficiency and delivering exceptional retail experiences.
Overview
13
13
years of professional experience
17
17
years of post-secondary education
Work history
Retail Operations Manager
The Mattress Store | Hastens | Chateau d'Ax | Bentley Home | Bugatti Home | Armani CASA, UAE Region
Dubai, UAE
09.2023 - 10.2024
Oversaw daily operations of 25 retail outlets across UAE, ensuring efficiency and sales target achievement.
Developed retail strategies to drive sales and improve store performance.
Monitored store performance using key performance indicators to exceed sales goals and service standards.
Conducted regular store visits, providing coaching and support to managers for operational excellence.
Implemented visual merchandising and layout strategies to enhance product presentation.
Managed recruitment, training, and development of staff to align with brand standards.
Oversaw logistics functions to ensure efficient product storage and distribution across outlets.
Collaborated with suppliers for timely delivery of products, optimizing stock levels.
Group leader - Sales | IFB
IKEA – Al Futtaim trading company LLC, Dubai
Dubai, UAE
08.2021 - 08.2023
Oversaw daily operations of self-serve and market hall areas to support sales achievements.
Ensured organization of self-serve and market hall areas, facilitating customer access to products.
Drove revenue growth by identifying and leveraging emerging market trends.
Managed team of 106 co-workers, utilizing motivational strategies to exceed sales targets.
Organised special sales events to enhance customer engagement and increase product turnover.
Strategised cross-promotions with partners to expand sales and marketing opportunities.
Resolved customer concerns regarding product availability and stock issues promptly.
Promoted a safe working environment by adhering to health and safety policies.
Senior store manager
2XL Home decor & OC Home
Sharjah and Abu Dhabi, UAE
06.2019 - 06.2021
Skills: Warehouse setup
Warehouse operations
Inventory Management
Recruiting
Training & Development
Operations Management
Retail sales manager
Pottery Barn - Al Shaya trading company LLC, Abu Dhabi
Abu Dhabi, UAE
10.2014 - 05.2019
Skills: Customer Service
Inventory Management
Sales Operations
Operations Management
People Management
Visual Merchandising
Assistant Store Manager
Homes r Us - Lal's group company LLC, Al Ain - Abu Dhabi
Al Ain - Abu Dhabi
04.2012 - 08.2014
Skills: Retail
Sales
Operations Management
Inventory Control
Team Leadership
Coaching
Education
Bachelor program - Business administration - Retail Management
Indian School of Management Studies
06.2013 - 07.2016
HSC -
Lords college of Commerce and Science
06.2004 - 05.2006
SSC - undefined
Aspee Nutan high school
06.1992 - 05.2004
Skills
Retail operations management
Sales strategy and execution
Key performance indicators analysis
Staff recruitment and training
Multi-store supervision
Sales support and supply chain strategies
Customer service and after-sales support
Performance monitoring and evaluation
People management skills
Coaching and development
LANGUAGES
English
Native
Hindi
Native
Arabic
Intermediate
Affiliations
Travelling & Cooking
Timeline
Retail Operations Manager
The Mattress Store | Hastens | Chateau d'Ax | Bentley Home | Bugatti Home | Armani CASA, UAE Region
09.2023 - 10.2024
Group leader - Sales | IFB
IKEA – Al Futtaim trading company LLC, Dubai
08.2021 - 08.2023
Senior store manager
2XL Home decor & OC Home
06.2019 - 06.2021
Retail sales manager
Pottery Barn - Al Shaya trading company LLC, Abu Dhabi
10.2014 - 05.2019
Bachelor program - Business administration - Retail Management
Indian School of Management Studies
06.2013 - 07.2016
Assistant Store Manager
Homes r Us - Lal's group company LLC, Al Ain - Abu Dhabi
Inventory Control & Regional Support at SAMACO - Bentley, Lamborghini & BugattiInventory Control & Regional Support at SAMACO - Bentley, Lamborghini & Bugatti
Elementary English Language Coordinator at Lycee Libanais Francophone Privé - MeydanElementary English Language Coordinator at Lycee Libanais Francophone Privé - Meydan