8 years track record of success managing large volume of guests and handling stressful situations in fast-paced hospitality environment. Excellent leadership and organizational skills with ability to work as an individual or as part of team. Seeking a challenging position which will provide me opportunity to make a difference and to grow professionally.
Hi, I’m
Mohan Kumar Puspulati
Dubai,UAE
Summary
Overview
12
years of professional experience
Work history
Five Palm JumeirahDubai
Supervisor/Acting manager
01.2023 - Current
Job overview
- Built customer retention and satisfaction by delivering top-quality service.
- Maintained documents and records to comply with internal policies and external regulations.
- Deal with customer complaints and rectified product and service issues.
- Offered instruction, coaching and motivation for enhanced team morale.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
Five Palm JumeirahDubai
Team leader
01.2021 - 12.2023
Job overview
- Led shifts and motivated team to drive sales.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered positive employee relationships through communication, training and coaching.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
Five hotel Hotel& Resorts Dubai
Waiter
01.2020 - 01.2021
Job overview
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Maintained excellent level of service in busy and demanding environment.
Waldorf Astoria palm Jumeriah Dubai
Head waiter
12.2017 - 12.2019
Job overview
Waldorf Astoria Dubai Palm JumeirahDubai
Waiter
04.2015 - 12.2017
Job overview
Novotel Airport Hyderabad - IndiaHyderabad
Trainee
10.2012 - 04.2013
Job overview
Education
Sri Vivekananda Vidya Vihar, Bandlaguda, HydHyderabad
Completed Secondary School Certification
University overview
New Vision Junior College, S.R Nagar, Hyderabad
Completed Intermediate
University overview
Global Institute of hotel management
Bachelor degree in Hotel Management and Catering Technology
University overview
Skills
- Friendly
- Tolerant
- Adaptable
- Tremendous stamina
- Excellent interpersonal skills with exceptional customer service skills
- Able to do multi-tasking
- Training and Development
Languages
English, Hindi & Telugu
Fluent
Personal Information
Personal Information
- Age: 29 years
- Height: 5 Ft.6 inches
- Father's Name: P. Chandrasekhar
- Date of birth: 06/10/92
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Custom
Custom
The above furnished details are true and correct to the best of my knowledge
Timeline
Supervisor/Acting manager
Five Palm Jumeirah
01.2023 - Current
Team leader
Five Palm Jumeirah
01.2021 - 12.2023
Waiter
Five hotel Hotel& Resorts
01.2020 - 01.2021
Head waiter
Waldorf Astoria palm Jumeriah
12.2017 - 12.2019
Waiter
Waldorf Astoria Dubai Palm Jumeirah
04.2015 - 12.2017
Trainee
Novotel Airport Hyderabad - India
10.2012 - 04.2013
Sri Vivekananda Vidya Vihar, Bandlaguda, Hyd
Completed Secondary School Certification
New Vision Junior College, S.R Nagar, Hyderabad
Completed Intermediate
Global Institute of hotel management
Bachelor degree in Hotel Management and Catering Technology
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