Mohd Akhlaq
Dubai,UAE
Summary
Dynamic professional with a strong focus on guest satisfaction and service orientation, demonstrating adaptability and flexibility in fast-paced environments. Proven ability to lead teams effectively, ensuring seamless communication and collaboration while maintaining attention to detail. Skilled in problem solving and decision making, with a proactive attitude towards achieving goals. Committed to delivering exceptional customer service through critical thinking and stress resistance, aiming to enhance organisational success.
Friendly and organised professional with keen eye for detail and proactive approach. Combines strong communication skills with ability to manage time effectively and prioritise tasks efficiently. Aims to enhance operational efficiency and ensure impeccable standards in [Desired Position] role.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work history
Housekeeping Coordinator
Al Khoory Sky Garden Hotel
2024.11 - 2026.05
- Receive and record all lost articles found in the hotel.
- Champion the Housekeeping Department’s responsibilities related to the inventory process by working closely with the Housekeeping Manager Assistant and Housekeeping Manager to maximize operational efficiency and to ensure the protection of hotel assets.
- Ensures the cleanliness and maintenance of Hotel facilities, including guestrooms and all public areas, in accordance with health and safety standards.
- To answer the telephone as per hotel standards.
- Record every telephone call in a log book/database noting the action taken, who is responsible and whom the call was received by.
- Take key inventory to ensure all section keys/master keys are accounted for.
- Run an in-house guest list, rollaway/crib report, check-out list, from the Property Management System.
- Verify room status.
- Responsible for overseeing the effective operation of the Uniform Room alter and repair employee uniforms.
- Maintain employee records regarding number of uniforms issued, size, repairs completed.
Sales agent
GREEN FIELD FINANCE
DUBAI, UAE
2024.03 - 2024.10
- Established robust client relationships through effective communication and negotiation skills.
- Liaised effectively between customers and internal departments to facilitate smooth transactions.
- Delivered presentations at company meetings showcasing progress and future plans.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Provided after-sales support as required, enhancing overall customer experience.
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
- Developed sales pitches tailored specifically to individual client needs.
Guest Service Agent
Vista Square Hotel
2021.11 - 2024.06
- Check-in and check-out of guests.
- Making the reservations and maintaining an accurate record to avoid any conflicts.
- Providing information to guests and guiding them on the possible activities they can enjoy during their stay in town.
- Recording the occupancy in the hotel.
- Communication between the guests and the other departments of the hotel.
- Answering the telephone, transferring calls to the guests, and taking messages when the guests are absent.
- Providing customer service by handling complaints, reservations for dining and other engagements.
- Basic accounting and billing responsibilities.
Guest Service Associate
Eastin Hotel
2017.07 - 2019.05
- Register guests and assign rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded.
- Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
- Possesses a working knowledge of the reservations department.
- Takes same-day reservations and future reservations when necessary.
- Knows cancellation procedures.
- Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
- Knows how to use front office equipment.
- Process guest check-outs.
- Performing cashier-related functions like posting charges to guest accounts, raising paid out’s, currency exchange.
- Follows procedures for issuing and closing safe deposit boxes used by guests.
- Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
Education
Bachelor of Arts - Hospitality Management
2014.06 - 2017.07
Skills
- Adaptability
- Attention to Detail
- Communication Skills
- Critical Thinking
- Customer Service
- Decision Making
- Leadership
- Problem Solving
- Teamwork
- Time Management
- Adaptability flexibility
- Proactive attitude
- Guest satisfaction focusing
- Stress resistance
- Service orientation
- Positive attitude
Language
English
Hindi
Punjabi
Urdu
Hobbies
Acting, Baking/cooking, Bodybuilding, Calligraphy, Camping, Chess, Cricket, Fitness, Gardening
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Housekeeping Coordinator - Al Khoory Sky Garden Hotel
2024.11 - 2026.05
Sales agent - GREEN FIELD FINANCE
2024.03 - 2024.10
Guest Service Agent - Vista Square Hotel
2021.11 - 2024.06
Guest Service Associate - Eastin Hotel
2017.07 - 2019.05
Pacific University Udaipur Rajasthan - Bachelor of Arts, Hospitality Management
2014.06 - 2017.07