Mostafa Mohamed Labeeb
Dubai,UAE
Summary
Refined and service‑driven Concierge & Front Office Professional with strong experience in luxury hospitality. Skilled in delivering personalized guest experiences, managing arrival and departure procedures, and maintaining exceptional service standards aligned with LQA mystery shopper criteria. Highly proficient in Opera PMS, guest engagement, and problem‑solving. Known for polished communication, attention to detail, and the ability to create memorable stays for guests in high‑end environments.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
4
4
years of professional experience
Work history
Concierge & Front Office
Emaar Hospitality
Dubai, UAE
2025.05 - Current
- Deliver an elegant and personalized welcome experience for all guests, ensuring seamless arrivals and departures.
- Execute check‑in and check‑out procedures with accuracy and full adherence to luxury brand standards.
- Utilize Opera PMS expertly for reservations, billing, room allocations, guest profiles, and special preferences.
- Provide tailored concierge services including transportation arrangements, restaurant reservations, leisure activities, and VIP requests.
- Maintain exceptional service consistency aligned with LQA mystery shopper criteria, ensuring excellence in greeting, communication, problem‑solving, and follow‑up.
- Anticipate guest needs and deliver proactive, refined service to enhance satisfaction and loyalty.
- Coordinate closely with Front Office, Housekeeping, and F&B teams to ensure flawless operations.
- Manage VIP amenities, luggage handling, and guest deliveries with discretion and attention to detail.
- Uphold a polished lobby environment that reflects the luxury standards of Vida Hotels.
- Posted new charges to customers' rooms and compiled itemised statements.
- Reconciled floats and administered petty cash systems.
- Greeted and checked-in guests promptly and professionally.
- Managed front desk operations effectively during peak hours.
Life Gard Supervisor
Vida Creek Beach Hotel
2023.02 - 2024.02
- Monitor guest activities to ensure the comfort and safety of all
- Assist in First Aid situations
- Report any guest's feedback, comments or complaints to your Department Head immediately
- Ian, facilitate and document all lifeguard-training sessions as well as to ensure all lifeguard qualifications are kept up to date
- Carry out visual audits of lifeguards to guarantee the highest levels of professionalism at all times
- Carry out regular un-announced rescue drills in coordination with hotel management
- Operate in a safe and environmentally friendly way to protect guests' and colleagues health and safety, as well as protect and conserve the environment
Waiter
Antara Mina Ras Al Khaimah Resort
2022.04 - 2023.01
- Prompt, and courteous greeting of customers
- Take orders and deliver food to customers on the table in an accurate and timely manner.
- Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations.
- Follow sequence of service standards as per brand guidelines
- Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers
- Ensure food quality and consistency is delivered at all times
- Manage the set up and close down of tables within section
- Divide restaurant into sections for each shift and ensure fair allocations
- Ensure full closing procedures are carried out consistently and thoroughly
- Ensure tables are turned around and ready with minimal delay
- Maintain cleanliness and hygiene standards
- Ensure the cleanliness and refilling of condiment sets and napkin containers
- Coordinating with cashier to handle accurately order invoices and tips
- Keeps all work stations and equipment as clean as possible at all times
- Attend all regular departmental briefings and contribute to an open communication within the assigned team
- Performs other duties pertinent to this job as assigned.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Liaised with kitchen staff for prompt order delivery to customers.
- Helped reduce waiting times by swiftly clearing tables after use.
- Relayed feedback from customers to management for continuous improvement.
- Explained dish components clearly to inform customers' decisions.
- Managed table settings for optimal dining experience.
Education
Bachelor - Physical Education
AL-AZHAR AL-NASR SCHOOL
AL-Azhar University,Nasr City 2018.08 - 2022.06
Skills
- Opera PMS (Advanced)
- LQA Mystery Shopper Standards
- Luxury Guest Service
- Check‑in / Check‑out Procedures
- Concierge Services
- Guest Relations
- Complaint Handling & Service Recovery
- Professional Communication
- Time Management
- Leadership & Teamwork
- First Aid & Emergency Response
- Hotel facilities promotion
- Bell services interaction
- Transportation coordination experience
- VIP clientele management
- Skilled in event planning
- Travel arrangement expertise
- Time management expertise
- Hotel services knowledge
- Room booking system proficiency
- Mail and package handling
- Tact and diplomacy
- Feedback collection and analysis
- Lost and found administration
- Payment Processing
- Math Skills
- Health and Safety Compliance
- Interpersonal savvy
- Billing and invoicing
- Knowledge of local area
- Transportation arrangements
- Experience with reservation systems
- Informed decision making
- Knowledge of luxury brands
- Security procedures adherence
Certification
- Certificate of Competency: Pool & Beach Lifeguard —, Dubai
- Certificate of Completion: CPR / AID / First Aid (Adult-Children)— Dubai
- Certificate of Recognition From Emaar Hospitality
LANGUAGES
English
Arabic
Timeline
Concierge & Front Office
Emaar Hospitality
2025.05 - Current
Life Gard Supervisor
Vida Creek Beach Hotel
2023.02 - 2024.02
Waiter
Antara Mina Ras Al Khaimah Resort
2022.04 - 2023.01
Bachelor - Physical Education
AL-AZHAR AL-NASR SCHOOL
2018.08 - 2022.06