Mounika Papineni
Khammam
Summary
Dedicated and customer-focused professional seeking a Receptionist / Sales representative position where strong interpersonal skills, organizational abilities, and sales expertise can contribute to enhancing customer experiences and driving business growth. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Representative – Operations
CONCENTRIX DAKSH SERVICES INDIA PVT LTD
03.2019 - 08.2020
- Engaged with customers to understand their needs and preferences, recommending products and services to meet their requirements. - Utilized persuasive sales techniques to drive revenue and exceed sales targets consistently. - Handled customer complaints and resolved issues promptly and effectively, ensuring customer satisfaction. - Participated in promotional events and marketing campaigns to increase brand awareness and attract new customers. - Maintained accurate sales records and reports, tracking performance metrics and identifying areas for improvement. - Demonstrated product knowledge and provided detailed information to customers, contributing to positive shopping experience.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Junior GIS Engineer
RMSI Pvt Ltd.
11.2016 - 07.2017
- Data Collection and Management: Collect, compile, and organize geographic data from various sources, including satellite imagery, GPS, surveys, and government databases
- Clean, validate, and preprocess spatial data to ensure accuracy, consistency, and integrity
- Create and maintain GIS databases, including spatial data layers, attribute tables, and metadata
- Spatial Analysis: Perform spatial analysis and modeling using GIS software tools to derive insights, patterns, and trends from geographic data
- Conduct geospatial analysis to support decision-making processes, such as site selection, resource allocation, and environmental impact assessment
- Generate maps, charts, and reports to communicate analysis results effectively to stakeholders
- GIS Application Development: Assist in the development and customization of GIS applications and tools to meet project requirements
- Support the implementation of GIS software solutions, including configuration, testing, and deployment
- Troubleshoot and debug GIS applications, resolving technical issues and ensuring functionality and performance
- Documentation and Training: Document workflows, procedures, and best practices related to GIS data management and analysis
- Provide training and technical support to users of GIS systems and tools, ensuring proper utilization and understanding
- Maintain up-to-date documentation of GIS projects, including project plans, specifications, and user manuals
- Collaboration and Communication: Collaborate with cross-functional teams, including engineers, planners, analysts, and stakeholders, to integrate GIS into project workflows
- Communicate effectively with project managers and clients to understand requirements, provide updates, and address concerns
- Participate in meetings, presentations, and workshops to share GIS findings and recommendations with stakeholders.
- Trained and mentored 4 junior geospatial imagery analysts in 2017.
Education
B.Tech (Civil Engineering) - Civil Engineering
SITS College, JNTU Hyderabad
Hyderabad01.2016
Skills
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organizational and multitasking abilities
- Familiarity with handling phone calls, emails, and customer inquiries
- Data entry proficiency
- Records Management
- Paperwork Processing
- Telephone reception
- Performance Tracking
- Cross-selling abilities
- Product Promotions
Accomplishments
1. First prize in paper presentation and Model making
2. Participated in Swamy Vivekanda's speech
3. First price in sheet presentation
Certification
- AUTOCAD certification
- Power BI training Certification for Data Analysis
- ETABS Certification
- IELTS Score of 6.5 Overall Band in the year 2019
References
Available upon request.
Languages
Telugu
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
Representative – Operations
CONCENTRIX DAKSH SERVICES INDIA PVT LTD
03.2019 - 08.2020
Junior GIS Engineer
RMSI Pvt Ltd.
11.2016 - 07.2017
B.Tech (Civil Engineering) - Civil Engineering
SITS College, JNTU Hyderabad