Mourad Meslagh
Cabin Crew
Dubai
Summary
A dedicated professional with an extensive background in hospitality and aviation. A passionate individual that seeks to build strong relationships with colleagues, prospects, and essential personnel. Strong attention to detail leading to an efficient and proactive work environment. An avid learner who is willing to adapt and face new challenges. Comfortable with traveling and working long unconventional shifts. A strong understanding of organizational values and goals resulting in an effective and empathetic customer experience. Expert communication skills demonstrated through clear and honest communication with coworkers and customers.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Business Class - Cabin Crew
Emirates Airline
07.2019 - Current
- Greeted and assisted passengers with their immediate requests.
- Followed company regulations and rules to promote safe environment for travelers and colleagues.
- Prepared catering items in a timely manner to maintain service quality.
- Developed consistent rapport with seniors and colleagues.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Guest Experience Agent
The Abu Dhabi Edition ( Pre-opening/ Opening )
10.2018 - 06.2019
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Resort Host
Banyan Tree Tamuda Bay Resort
11.2017 - 09.2018
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Receptionist
Sofitel Tamuda Bay
06.2017 - 10.2017
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Internship Trainer Sales & Marketing
Sofitel Tamuda Bay
04.2017 - 06.2017
- Solved customer challenges by offering relevant products and services.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
Travel Agent
Keep Smiling Association
02.2014 - 08.2017
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients Around Morocco.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Education
Bachelor of Tourism Studies - Tourism And Hospitality Managment
University Abdelmalek Essaâdi Tetouan
Tetouan 09.2016 - 06.2017
Diploma - Business Management
Specialized Institute of Applied Technology
Morocco 09.2013 - 06.2015
High School Diploma -
Lahssen El Youssi
Sefrou, Morocco 09.2012 - 06.2013
Skills
- Complaint resolution
Customer Relations
Service standard compliance
Hospitality service expertise
Timeline
Business Class - Cabin Crew
Emirates Airline
07.2019 - Current
Guest Experience Agent
The Abu Dhabi Edition ( Pre-opening/ Opening )
10.2018 - 06.2019
Resort Host
Banyan Tree Tamuda Bay Resort
11.2017 - 09.2018
Receptionist
Sofitel Tamuda Bay
06.2017 - 10.2017
Internship Trainer Sales & Marketing
Sofitel Tamuda Bay
04.2017 - 06.2017
Bachelor of Tourism Studies - Tourism And Hospitality Managment
University Abdelmalek Essaâdi Tetouan
09.2016 - 06.2017
Travel Agent
Keep Smiling Association
02.2014 - 08.2017
Diploma - Business Management
Specialized Institute of Applied Technology
09.2013 - 06.2015
High School Diploma -
Lahssen El Youssi
09.2012 - 06.2013
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