Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Custom
Personal Information
Timeline
Generic
MUHAMMAD AMIR

MUHAMMAD AMIR

Karachi,Pakistan

Summary

Experienced Senior Housekeeping Supervisor known for improving operational efficiency and team morale. Led teams to enhance cleanliness standards, resulting in higher guest satisfaction and repeat business. Implemented training programmes and streamlined processes, driving performance and reducing costs.

Overview

21
21
years of professional experience

Work history

Senior Housekeeping Supervisor

Avari 5* Hotel Karachi
01.2022 - 09.2025
  • Managed team schedules to optimise workforce utilisation effectively.
  • Carried out regular inspections to uphold quality control standards.
  • Trained junior staff members to boost team productivity.
  • Handled unexpected situations efficiently; minimised disruptions to guests' stays.
  • Implemented new cleaning protocols, enhancing overall housekeeping performance.
  • Oversaw room maintenance tasks, ensuring an excellent guest experience every time.
  • Worked with front desk staff to respond promptly to guest requests, maximizing customer satisfaction.
  • Audited rooms after cleaning to check cleanliness standards.

Housekeeping Supervisor

Avari 5* Hotel Karachi
01.2015 - 01.2022
  • Improved overall cleanliness by implementing new cleaning protocols.
  • Trained staff, improving service quality and consistency.
  • Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
  • Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
  • Conducted regular inspections of rooms and public areas with keen attention to detail.
  • Supervised daily housekeeping operations, ensuring optimal performance of staff members.
  • Maintained high standards of hygiene for guest satisfaction.
  • Inspected rooms to confirm quality and attention to detail met brand standards.
  • Trained staff in proper cleaning, sanitization and infection control.
  • Delivered professional, friendly service across customer-facing tasks.

Room Attendant

Avari 5* Hotel Karachi
01.2009 - 01.2015
  • Cleaning and Maintaining to the highest standards, including making beds, vacuuming carpets, dusting furniture, and cleaning bathrooms.
  • Restocking Supplies in guest rooms, including towels, toilet paper, soap, and other amenities.
  • Reporting any maintenance issues or repairs needed in guest rooms to the appropriate department.
  • Following safety and security procedures, including properly handling and storing cleaning chemicals and reporting any safety hazards to their supervisor.
  • Communicating with Guests responding to guest requests and ensuring that guests are satisfied with their stay.

House Attendant

Avari 5* Hotel Karachi
01.2005 - 01.2009
  • Cleaning and maintaining public areas of the hotel, including lobbies, hallways, and public restrooms. They may be responsible for vacuuming carpets, mopping floors, and cleaning surfaces.
  • Restocking supplies in public areas, including towels, toilet paper, soap, and other amenities.
  • Communicating with Guest, responding to guest requests and ensuring that guests are satisfied with their stay.
  • Adhering to company policies and procedures, including those related to cleaning standards, safety, and security.

Education

Matriculation -

Board of Secondary Education Karachi

Skills

  • Trainer Development Program
  • Leadership
  • Management
  • Communication
  • Interpersonal Skills
  • Microsoft Office
  • Multitasking
  • Task Prioritization
  • Cleaning Procedures
  • Safety Protocols
  • Organizational Skills
  • Teamwork
  • Independence

Accomplishments

  • Star performer of the year, 2017
  • MGS training completion certificates
  • Certificate achieved in Chemical Handling

Languages

English
Urdu
Pashto

Custom

  • Playing Cricket
  • Book Reading

Personal Information

  • CNIC Number: 42101-09529730-3
  • Father's Name: Muhammad Sadiq
  • Date of birth: 12/25/83
  • Marital status: Married
  • Religion: Islam

Timeline

Senior Housekeeping Supervisor

Avari 5* Hotel Karachi
01.2022 - 09.2025

Housekeeping Supervisor

Avari 5* Hotel Karachi
01.2015 - 01.2022

Room Attendant

Avari 5* Hotel Karachi
01.2009 - 01.2015

House Attendant

Avari 5* Hotel Karachi
01.2005 - 01.2009

Matriculation -

Board of Secondary Education Karachi

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MUHAMMAD AMIR