MUHAMMAD Hassan

• · Demonstrated strong expertise in effectively handling incoming calls and efficiently taking orders from customers.
• · Assisted customers in selecting products, provided accurate information on pricing and availability, and ensured a seamless order placement process.
• · Successfully coordinated with sales representatives to arrange delivery of orders. Collaborated with the sales team to prioritize and schedule deliveries, ensuring timely and efficient service to customers.
• · Diligently maintained inventory records and regularly checked stock availability to fulfill customer orders. Proactively communicated with suppliers and internal teams to replenish stock as needed, ensuring a smooth supply chain and minimizing order delays.
• · Displayed exceptional problem-solving skills in handling customer complaints. Acted as the primary point of contact for customer issues, actively listened to concerns, and empathetically addressed their grievances. Utilized strong product knowledge and company policies to provide appropriate resolutions and ensure customer satisfaction.
• · Proven track record of making outgoing sales calls to generate new business opportunities. Effectively communicated product benefits, addressed customer queries, and persuasively pitched products to potential customers. Consistently met or exceeded sales targets through proactive sales strategies.
• · Proficient in managing customer interactions and processing orders through various channels, including WhatsApp , Instashop and Mai Dubai mobile application. Utilized these platforms to facilitate seamless communication, receive and process orders, provide order updates, and address customer inquiries promptly and efficiently.
• · Maintained a customer-centric approach throughout all interactions, ensuring a positive customer experience and building strong relationships with clients. Displayed excellent communication skills, a friendly demeanor, and a proactive attitude in delivering exceptional customer service.
• · Adhered to company guidelines and policies, maintained confidentiality of customer information, and followed established procedures for order processing, complaint handling, and sales activities.
• · Consistently received positive feedback from customers for excellent service, problem-solving abilities, and professionalism.

Customer service representative retention team

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• Managing customer's request for the cancellation of their accounts. Attempt to retain them by resolving their issues, by understanding the situation and taking required action by compensating the customer with a suitable offer, promotion or discount according to their requirement.
• Creating complaints regarding billing made against staff for wrong or incomplete information or rude behavior towards clients.
• Proceeding cancellation requests.
• Convincing customers to continue using our service by explaining additional benefits of the package or suggesting alternatives.
• Creating requests for shifting the accounts according to customer's requirement.
• Adding new services according to customer's needs.
• Keeping the customers informed on various package upgrades or downgrades.
• Informing the customer about their contract details, exit charges contract terms & conditions.
• Providing accurate and appropriate information in response to customer enquiries and related to their packages.

Customer Service Representative - Collection Team

• Calling customers for the collection of their bills.
• Informing them about the consequences of their unpaid bills.
• Requesting them to make payment to avoid service interruptions.
• Creating disputes, complaints regarding billing or as per customer's issues.
• Guiding customers on various payment methods.
• Identification and validation of fraud cases.