Muhammad Rafeeq
Sharjah
Summary
Dynamic and results-driven professional with extensive experience in customer service and quality control at Qaser Al Khaleej Restaurant. Proven ability to enhance guest satisfaction through effective communication and timely service. Skilled in driving delivery vehicles and training staff, consistently ensuring high standards in product handling and operational efficiency.
Overview
10
10
years of professional experience
Work History
Packer
Noon Fullfillment Owned By Noon Ad Holdings
Dubai
03.2025 - Current
- Packed products in accordance with specified instructions.
- Maintained records of shipments, returns, and damages.
- Checked stock levels on a daily basis to ensure availability of items for shipment.
- Prepared product shipments by packing boxes in accordance with company standards.
- Communicated with customer service representatives to resolve packing-related issues.
Shop Supervisor /Delivery Driver
Qaser Al Khaleej Restaurant
Sharjah
07.2023 - 03.2024
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
Waiter & Tea Maker
Qaser Al khaleej Restaurant
Sharjah
08.2016 - 07.2023
- Responsible for looking after guests and attending to their needs during their visit. Welcoming them to the restaurant, escorting them to their table and also informing them of any special offers or meals.
- Prepared and delivered all customer orders, correctly and on time.
Waiter
Empire Restaurant
Bangalore
06.2015 - 07.2016
- Working as a waiter for Empire Restaurant, one of the busiest and most popular restaurants, I was responsible for making sure that all guests and visitors were greeted warmly and that their needs were not only met but exceeded through excellent communication and service delivery.
Education
Higher Secondary School -
St Philomina Puttur
01.2012
Skills
- Customer service
- Driving cars & Delivery vehicles
- Quality control
- Staff training and development
- Quality control
- Material Preparation
- Making Snacks, tea, coffee & juice
- Packing accuracy
- Customer service
- Product handling
- Time management
- Team collaboration
- Problem resolution
- Communication skills
Languages
Hindi - Well proficient in spoken, Kannada - Native, Malayalam - Well proficient in spoken, Tamil - Well proficient in spoken, English - Beginner, Arabic - Beginner
Languages
Malayalam
First Language
English
Advanced (C1)
C1
kannada
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Urdu
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Bio
- Current Address – Halwan Suburb Al Yarmook Sharjah.
- Native Address – Karnataka India
- Marital Status – Married
- Date of Birth – 1996-05-09
- Religion – Islam
- Passport No : N8470886
- Driving License : UAE & INDIA
Success Behaviors
- Excellent leadership skills.
- Ability to build effective work teams.
- Excellent organizational skills and time management skill.
- Excellent communication skills.
- Performs and demands excellent quality in work.
Timeline
Packer
Noon Fullfillment Owned By Noon Ad Holdings
03.2025 - Current
Shop Supervisor /Delivery Driver
Qaser Al Khaleej Restaurant
07.2023 - 03.2024
Waiter & Tea Maker
Qaser Al khaleej Restaurant
08.2016 - 07.2023
Waiter
Empire Restaurant
06.2015 - 07.2016
Higher Secondary School -
St Philomina Puttur
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