MUHAMMAD SHAHROZ
Dubai
Summary
I am an accomplished and diligent restaurant management professional with extensive expertise in daily planning and operations. I possess adeptness in training and cultivating staff for both front of house (FOH) and back of house (BOH) operations. As a proven team leader, I exhibit exceptional staff management skills and bring to the table 5 years of experience in team leadership within the restaurant industry. My professional background encompasses sales, management, and customer service in high-velocity environments. Additionally, I have achieved a successful 3-year tenure as an energetic Event Manager, specializing in the coordination, planning, and execution of events. I boast a well-documented track record of cost-effective budgeting, remarkable time management, and effective event marketing acumen.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Branch Manager
Pinza Restaurant L.L.C
01.2021 - Current
- Managing the overall operations of the restaurant branch, including staffing, scheduling, training, and development of employees.- Ensuring that the branch meets all health and safety regulations, food quality, and customer service standards.- Monitor inventory levels, order supplies, and manage the budget for the branch.- Developing and implementing marketing strategies to attract customers and increase sales.- Handling customer complaints and resolving any issues in the branch.- Analyzing sales data and financial reports to identify opportunities for improvement and make strategic decisions.- Handling Outdoor Events and Catering.
- Created strategies to develop and expand existing customer sales, increasing annual sales.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Event Manager
PINZA
12.2021 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw event registration process by collecting and tracking attendee information.
- Analyzed event costs to identify areas of improvement and cost savings.
- Developed detailed event reports, documenting all aspects of each event.
- Coordinated travel and accommodations for event attendees.
- Monitored and controlled event expenditures to meet budgets.
- Utilized job-related files to create standard guidelines, calendars, and budgets for each event.
- Coordinated with kitchen or catering staff on delivery, timing, and service style of food.
- Trained and supervised event staff to complete tasks on time.
Branch Supervisor
Pinza Restaurant L.L.C
10.2019 - 12.2020
- Oversee daily operations of restaurant- Manage staff and ensure customer satisfaction- Maintain quality standards- Hire and train new employees- Create work schedules- Monitor inventory levels- Ensure health and safety regulations are being followed- Handle customer complaints and resolve issues- Demonstrate strong leadership skills- Multitask effectively- Excellent communication and problem-solving skills- Knowledgeable about restaurant industry- Strong understanding of food handling and preparation techniques.
- Completed bi-weekly payroll for 50 employees.
Education
DAE Civil Engineering -
Hasani Institute Of Technology.
Karachi07.2019
Bachelor of Computer Science -
Virtual University Of Pakistan
Karachi07.2017
Skills
- Microsoft Excel
- Microsoft Word
- Inventory control and record keeping
- Customer Service
- Work Prioritization
- Staff Management
- Menu development
- Point of Sale (POS) system operation
- Event sales
- Catering Coordination
- Team leadership and supervision
- Operations Oversight
Summary
MUHAMMAD SHAHROZ Seeking a challenging role as a Restaurant Branch Manager, where I can apply my leadership skills to ensure high standards of customer satisfaction and increase profitability. To obtain a responsible position as a Restaurant Branch Manager, where I can use my excellent customer service and problem-solving skills to provide exceptional service and ensure operational excellence .To leverage my strong organizational skills and passion for hospitality to become an effective Restaurant Branch Manager.
Personal Information
- Place of Birth: Karachi, Pakistan
- Date of Birth: 10/27/97
- Gender: Male
- Nationality: Pakistan
- Driving License: UAE Driving license valid till 2025.
- Marital Status: Single
Certification
- Certified Person-in-Charge - Advanced, TSI Quality Services - Valid till 2027
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Timeline
Event Manager
PINZA
12.2021 - Current
Branch Manager
Pinza Restaurant L.L.C
01.2021 - Current
Branch Supervisor
Pinza Restaurant L.L.C
10.2019 - 12.2020
DAE Civil Engineering -
Hasani Institute Of Technology.
Bachelor of Computer Science -
Virtual University Of Pakistan
- Certified Person-in-Charge - Advanced, TSI Quality Services - Valid till 2027
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