Muhammad Talha Mazhar
Dubai
Summary
Overseeing and managing the day-to-day operations of the warehouse, including receiving, storing, and shipping products or materials, while ensuring efficient coordination amongst the staff. Monitoring and enforcing compliance with company policies and safety regulations to ensure the safety of all warehouse employees.
Overview
3
3
years of professional experience
Work History
WAREHOUSE OPERATION SUPERVISOR ( TALABAT )
N.R.T.C DUBAI INTL FRUITS & VEGETABLES
09.2023 - Current
- Successfully managed day-to-day operations of a large team, providing guidance and leadership to ensure efficient workflow.
- Prepare and complete assigned orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).
- Complete necessary diary logs into inventory.
- Communicate and cooperate with supervisors and coworkers.
- Follow quality service standards and comply with procedures, rules and regulations
- Checking all the fruits and vegetables items Segregate the good quality items for Talabat packing items
- Arrange items from Other stores.
- Resolved customer service issues and complaints in a timely and professional manner.
- Conducted regular performance reviews and provided feedback to team members.
- Day wise Sales report for Talabat order.
- Demand Planning for F&V.
- Compiled and analyzed data using Microsoft Excel and Access.
- Verified documents and associated records to catch and resolve discrepancies.
- Responded to telephone enquiries from clients, vendors and members of public.
DATA ENTRY SPECIALIST
N.R.T.C DUBAI INTL FRUITS & VEGETABLES
04.2023 - 09.2023
- Making invoices on company software.
- handling SHARJAH COOP , UNION COOP Order , manage order and prepare loading sheet for loading in vehicles.
- Prepairing daily pending invoices statement.
- Posting the invoices as per Status.
- Verified documents and associated records to catch and resolve discrepancies.
- Responded to telephone enquiries from clients, vendors and members of public.
- Entering data into database software and checking to ensure the accuracy of the data that has been inputted.
- Posting of all invoices at the end of the month to maintain the month end profit/loss report.
- Handling Earth supermarket & Al-Ain coop daily bases orders and prepare orders sheet.
- Highly knowledge in E-mails writing.
CUSTOMER RELATION EXECUTIVE
N.R.T.C DUBAI INTL FRUITS & VEGETABLES
10.2021 - 09.2023
- Testing new database systems and software updates
- Ability to work to time constraints
- Worked with call handling technology to respond to increased customers within target timeframes
- Shared customer feedback and suggested improvements to enhance team performance
- Create and maintain reports on customer interactions
- Attend weekly team meetings.
- Update customer records in our system, including notes about conversations and outcomes
- Arranging the second deliveries whenever customer wants
- Make recommendations to managers to improve customer experience
- Answer phone, email, and face-to-face customer enquiries
- Direct communication with customer regarding complaints & and having good convincing ability
- Handling the main customer complaints like ADNH, NCTH, AFOCH & ETIHAD
- Having good relation with customers like with AL-SHAYA, HILAL GROUPS
- At the end of the day arrange the unavailable items for main customers
- Making day end report for MD.
Education
Pre-Medical ( Intermediate ) - Medical
THE EDUCATORS
07.2019
Matriculation -
QUAID CAMBRIDGE SCHOOL
06.2017
Skills
- Excel proficiency
- Ability to work with others at all organizational levels
- Vlookup
- Pivot Table
- Good Communication skills
- Ability to work under pressure
- Instant messaging
- E-mail writing
- Data verification procedures
Languages
English
Upper intermediate
B2
Arabic
Upper intermediate
B2
Urdu
Proficient
C2
Hindi
Proficient
C2
Urdu
Bilingual or Proficient (C2)
Achievements
- Implemented FIFO method to reduce wastages.
- Increased service level by coordinating with purchasers to fulfill the demands of the customers.
- Implemented weekly training for merchandiser goods handling , cleanliness , hygienic as per UAE regulations to avoid any complain from customers.
- Introduce Items return process handling for reject goods from customers.
- Implemented th recording of excess stock issuing for packing items in system to minimize inventory variances.
Timeline
WAREHOUSE OPERATION SUPERVISOR ( TALABAT )
N.R.T.C DUBAI INTL FRUITS & VEGETABLES
09.2023 - Current
DATA ENTRY SPECIALIST
N.R.T.C DUBAI INTL FRUITS & VEGETABLES
04.2023 - 09.2023
CUSTOMER RELATION EXECUTIVE
N.R.T.C DUBAI INTL FRUITS & VEGETABLES
10.2021 - 09.2023
Matriculation -
QUAID CAMBRIDGE SCHOOL
Pre-Medical ( Intermediate ) - Medical
THE EDUCATORS
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