MUHAMMAD USMAN
Newcastle
Summary
Additional Information
Detail-oriented BBA graduate with hands-on experience in end-to-end operations, including supplier management and order fulfilment. Over 2 years in B2B stakeholder management and pipeline coordination across the UK and UAE, overseeing commercial operations from procurement to after-sales. Employs a structured, data-driven approach to process improvement and cross-functional collaboration.
Overview
3
3
Languages
1
1
Certification
3
3
years of professional experience
Work History
Operations Lead – University E‑Commerce Project
Glow Seoul
01.2026 - Current
- Built and managed end-to-end business operations from concept to live, revenue-generating storefront within 2 weeks - covering procurement, vendor coordination, fulfilment, and customer communications.
- Implemented a multi-currency checkout with 6 payment methods, reducing purchase friction and supporting operational scalability across UK and international customer bases.
- Managed supplier and vendor relationships, coordinating order fulfilment and stock flow to ensure consistent monthly order-to-delivery throughput.
- Developed structured content operations for TikTok and Facebook, increasing organic following to 500+ within 2 months to drive inbound demand generation.
Customer Relationship Intern
I Graphics Sign Advertising LLC
Dubai
05.2024 - 09.2024
- Advanced multiple deals through structured sales and fulfilment pipeline, engaging procurement managers and senior decision-makers in strategic meetings.
- Prospected high-value client clusters across 5+ districts of Dubai, enhancing targeted outreach efforts.
- Coordinated 15+ active tender submissions, collaborating with technical and commercial departments to ensure timely delivery.
Sales & Marketing Executive
Neon Dubai
Dubai
08.2023 - 04.2024
- Cultivated senior stakeholder relationships from initial consultation to after-sales follow-up, ensuring repeat business and order continuity.
- Coordinated a 30+ account B2B client pipeline across hospitality and luxury venue accounts, achieving a 20% increase in monthly order volume through structured management.
- Identified new client segments among event planners and luxury interior designers, enhancing the premium account base.
Office Intern
Infra Land Road & Contracting LLC
Dubai
05.2023 - 08.2023
- Managed high volume of inbound communications from contractors, government clients, and suppliers, ensuring accurate and timely information exchange.
- Facilitated pre-qualification documentation for 8 commercial tenders with government bodies and major contractors, enhancing tender submission quality.
- Ensured on-time payment collection and account reconciliation for 40+ government and institutional client accounts through systematic follow-up.
Education
BBA -
Newcastle University
Newcastle, UK01-2026
High school or equivalent -
GEMS Westminster School
Sharjah, UAE01-2022
Skills
- E-commerce Strategy
- Procurement Coordination
- Vendor & Supplier Management
- Order fulfillment
- Inventory management
- Tender documentation
- Process optimization
- Operations Analytics
- KPI tracking
- B2B pipeline management
- Sales cycle management
- Account Management
- CRM
- Shopify
- Market research
- Cross-functional collaboration
- Senior stakeholder engagement
Certification
- Supply Chain Operations, Rutgers, The State University of New Jersey (via Coursera), 2026-06-01
- Operations Analytics, University of Pennsylvania, Wharton School (via Coursera), 2026-06-01
- Google AI Essentials, Google, 5-Course Specialisation (via Coursera), 2026-06-01
linkedin.com/in/muhammad-usman-49260b28a
Languages
English
Advanced
C1
Urdu
Intermediate
B1
Arabic
Elementary
A2
Timeline
Operations Lead – University E‑Commerce Project
Glow Seoul
01.2026 - Current
Customer Relationship Intern
I Graphics Sign Advertising LLC
05.2024 - 09.2024
Sales & Marketing Executive
Neon Dubai
08.2023 - 04.2024
Office Intern
Infra Land Road & Contracting LLC
05.2023 - 08.2023
BBA -
Newcastle University
High school or equivalent -
GEMS Westminster School