MUHAMMAD AHTESHAM SHARIF
Dubai
Summary
Highly motivated and results-oriented professional with 8+ years of experience in Hikvision technology, specializing in pre-sales, technical support, and team leadership. Proven ability to design and implement comprehensive solutions, provide technical training, and manage teams effectively. Seeking a challenging role where I can leverage my expertise and contribute to organizational growth.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Head of Technical Operations
Hyvision Technology
Dubai
01.2024 - 12.2024
- Reviewed existing Technical Support infrastructure, making necessary upgrades as required.
- Presented information clearly and concisely to engage technical and non-technical audiences.
- Instituted comprehensive training programs to enhance team competencies.
- Improved system performance with regular debugging and updates.
Project Pre-Sales Team Leader
Hyvision Technology
Dubai
11.2021 - 12.2024
- Led and managed pre-sales team, exceeding targets consistently
- Developed and delivered customized Hikvision solutions for diverse clients
- Conducted comprehensive training programs for both internal and external teams
- Streamlined team workflows, enhancing efficiency and productivity
Commercial Display Pre-Sales & After Sales
Hyvision Technology
Dubai
11.2020 - 11.2021
- Designed and delivered Hikvision display solutions (LED video walls, LCD video walls, digital signage, interactive displays, and education solutions)
- Consistently exceeded sales targets by providing excellent technical expertise and proactive client support
- Built and maintained strong client relationships, resulting in repeat business
Technical Support Team Leader
Hyvision Technology
Bahrain
05.2017 - 05.2020
- Supervised and mentored a team of technicians, improving overall team performance by 15%
- Provided technical support and training to clients and internal teams
- Successfully resolved complex technical issues, ensuring high client satisfaction
Technical Support
Hyvision Technology
Dubai
05.2015 - 05.2017
- Provided first- and second-line technical support for Hikvision products and systems
- Consistently exceeded performance expectations
- Developed strong problem-solving skills and a deep understanding of Hikvision products
Technical Support Engineer
Digital Links
Lahore
05.2013 - 05.2015
- Configured and maintained IP and analog cameras, access control systems, and intrusion alarms
- Provided technical support and training to clients
Telesales Representative
Even Marketing
Lahore
01.2012 - 02.2013
- Successfully contacted and qualified potential customers using effective sales scripts
Education
Higher Secondary School Certificate - ICS
Lahore Board of Intermediate & Secondary Education
01.2010 - 04.2012
Secondary School Certificate - undefined
Lahore Board of Intermediate & Secondary Education
01.2008 - 04.2010
Skills
- Hikvision IP and Analog cameras
- Access control
- Intrusion alarm
- NAS
- SAS
- VNS
- Failover software
- ANPR cameras
- People counting cameras
- Heat Map cameras
- Commercial Display Products
- LED video walls
- LCD video walls
- Digital Signage
- Interactive Displays
- Education Solutions
- DVR
- NVR
- Storage systems
- Team Leadership
- Problem-solving
- Client Management
- Communication (written and verbal)
- Training
- Technical Support
- Sales
- Project Management
Certification
- Hikvision Trainer Certification (HCSA-Display, HCSA-VMS, HCSA-CCTV)
- Hikvision Product Certification (HCSP, HCSA VMS, HCSA Temperature, HCSA AAI, HCSA Display, HCSA Hik-Pro Connect)
- Graphic Designing
Additional Information
1st place (Team) in LGES Basketball Championship 2010., 2nd place in Inter-level boxing competition 2012.
Personal Information
Nationality: Pakistani
Custom
DEWA Project, Delivered a complete end-to-end control room solution, including a 44 sqm LED screen, LED controller, video wall controller, decoder, KVM switches, NVR, storage, CCTV cameras, thermal cameras, and speed radar cameras. Managed by a unified VMS platform (HikCentral). Other significant projects, (briefly describe 1-2 more relevant projects)
Timeline
Head of Technical Operations
Hyvision Technology
01.2024 - 12.2024
Project Pre-Sales Team Leader
Hyvision Technology
11.2021 - 12.2024
Commercial Display Pre-Sales & After Sales
Hyvision Technology
11.2020 - 11.2021
Technical Support Team Leader
Hyvision Technology
05.2017 - 05.2020
Technical Support
Hyvision Technology
05.2015 - 05.2017
Technical Support Engineer
Digital Links
05.2013 - 05.2015
Telesales Representative
Even Marketing
01.2012 - 02.2013
Higher Secondary School Certificate - ICS
Lahore Board of Intermediate & Secondary Education
01.2010 - 04.2012
Secondary School Certificate - undefined
Lahore Board of Intermediate & Secondary Education
01.2008 - 04.2010
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